Team Lead- Evenings

3 weeks ago

Red Deer, Canada Canadian Mental Health Association Full time

**Position: Team Lead - Evenings**

**Programs: Amethyst House and Pathways to Housing**

**Reports to: Program Supervisor**

Canadian Mental Health Association (CMHA)-Central Alberta is a not-for-profit organization with over 50 years of experience helping vulnerable people in our community. We are a growing organization focused on forward-thinking, community building, and changing the conversation around mental health.

Amethyst House and Pathways to Housing are unique, dynamic, fast-paced, complex, intense, fun, and exceptionally rewarding work environments. Team Leads are organized, able to multi-task, remain calm in challenging situations, and approach his/her work, peers, and program participants with an attitude of good intent, respect, humour, quick thinking, confidence, forgiveness, and persistence. As part of a dedicated staff team, the Team Lead will embrace the philosophy and practices of Housing First, harm reduction, resilience and recovery, and person-centred approaches.

Team Leads will work in front line positions, with some modifications to their work load.

**Scope of the Position**:
Team Leads have the responsibility to provide direct support to the staff who are assigned to them and to promote a safe and healthy work environment for all. Working from a person-centered perspective, the Team Lead will promote a trauma-informed and person-centered approach to service delivery, respecting staff and tenant’s dignity and rights as individuals. Team Leads will be organized, able to multi-task, remain calm in challenging situations, and approach his/her work, peers, and program participants with an attitude of good intent, respect, humour, quick thinking, confidence, forgiveness and persistence.

**Key Responsibility: Support to Staff**
- Scheduling for your team. Collaborating with the other Team Leads and Program Supervisor. Ensuring that the schedule is accurate and complete and is distributed to staff in a timely way.
- Approve the timesheets and time off requests for your team members. Ensures that timesheets are accurate and are submitted to the Finance Manager on time. Provides timely communication to Program Supervisor about any staffing situations.
- Meets regularly with team members to touch base and provide encouragement, guidance and support. Ensures that documentation for these meetings is accurate and complete.
- Provides “in the moment” support, mentoring or debriefing to team members, as need be.
- Meets regularly, consults and collaborates with and provides updates to the Program Supervisor.
- Works collaboratively with the Program Supervisor to professionally manage any conflict or navigate complex staffing situations.
- Participates in staff meetings and ongoing training.

**Desired qualifications and skills include**:

- Leadership ability, potential or credibility.
- Patience, positivity, creativity and flexibility.
- A high degree of professionalism, including demonstrated healthy boundaries.
- Strong belief in and practice of person-centered service.
- Demonstrated organizational skills—attention to detail and good time management skills.
- Ability to work somewhat independently AND within a team environment.
- A minimum of a diploma of Social Work or equivalent in a similar human services field.

Schedule:

- Monday to Friday
- On call

Work Location: In person

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