Client Services Representative

4 weeks ago


Kitchener, Canada Demant Canada Full time

**Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.**

**Scope**

Reporting to the Client Services Manager, the Client Services Representative is responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction.

**Duties and Responsibilities**
- Provide a high level of customer service to ensure customer satisfaction with the Company’s products and services
- Interact with customers regarding placing orders, status checks, rushes, warranties, service/repair, C/R requests, and providing quotes and related issues
- Establish and maintain productive working relationships with customers
- Process orders and liaise between Operations, Customer Service, Audiology, Finance and Distribution to ensure that all orders are logged, tracked, and maintained accurately via scanning and order entry into the Navision database and appropriate follow through to ensure customer requirements are met satisfactorily
- Prepare appropriate paperwork when necessary
- Enter customer complaints and problems regarding services, products, billings and issues result in appropriate resolution. May require assistance from the Audiology team
- Develop broad knowledge base related to services, products, programs, regulations/legislation, technologies and marketing strategies to meet company goals
- Accurate filing and organization of associated paperwork
- Provide basic product and technical assistance to customers
- Participate in product launches/customer events when needed
- Follow-up with customers on production queries as they relate to specific orders
- Provide backorder status to customers
- Assist other team members in the Client Service department when necessary
- Some travel may be required
- May perform special projects as assigned
- All other duties as assigned

**Education and Experience**
- A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred
- Excellent verbal and written communication skills to interact with customers
- Must have a minimum of 3 years customers service or help desk experience
- Experience using Microsoft Windows program software
- Dependability to work assigned shifts to ensure full coverage. Overtime is occasionally worked in order to meet the demands and deadlines associated with the position
- The ability to think logically with some degree of technical flare
- Bilingualism is an asset (English/French)

**Why should you work with us?**
- Competitive salary with annual reviews
- Excellent medical benefits; including dental, vision and health, Employee Assistance Program
- Fitness/Exercise spending account
- Group RRSP contributions
- Paid 3 weeks vacation
- Dynamic work atmosphere
- Hybrid work model

**Accommodation


  • Support Staff

    1 month ago


    Kitchener, Canada Waterloo Region Community Legal Services Full time

    **Company description** Waterloo Region Community Legal Services (WRCLS) is a community legal aid clinic located in Kitchener. We provide legal services in the areas of housing, income maintenance, employment law, consumer and debt law and immigration to the low income community in Waterloo Region. WRCLS is seeking a full time support staff /Client Service...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada Library Services Centre Full time

    **About LSC** For over 50 years, the Library Services Centre (LSC) has stood as an industry leader serving libraries across Canada. We provide comprehensive acquisitions, cataloguing, processing, and consultancy services for libraries of all sizes and budgets. We continue to revolutionize and expand our services and keep ahead of trends so that our clients...


  • Kitchener, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of Kitchener is locally owned and operated, we are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a Part-Time Customer Service Representative. Our customers are seeking additional office support for...


  • Kitchener, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part-time Customer Service Representative. Our customers are seeking additional office support for our growing...


  • Kitchener, Canada Assured Automotive Full time

    Assured Automotive, ON Kitchener-Queensway **Job Description**: ** Industry Leading Compensation, Benefits & Training ** The Customer Service Appraiser/Representative's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all...


  • Kitchener, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to develop...


  • Kitchener, Canada CarePartners Full time

    Overview We are currently looking for someone to join our team in the role of Employee Services Representative. This position is based out of our corporate office located in the Waterloo, ON Office in the Kitchener- Waterloo region, with hybrid working options available. The Employee Services Representative will perform administrative functions...


  • Kitchener, Canada Western Coast Insurance Services Full time

    Truthfulness | Fairness | Value | Loyalty Are you motivated by sales goals and incentives? Base salary plus earning uncapped commission from warm leads! SALES REPRESENTATIVE – PERSONAL LINES INSURANCE Unlimited earning potential for our Sales Team in Kitchener! Make your mark as a top sales representative in a growing industry. You will...


  • Kitchener, Canada Western Coast Insurance Services Full time

    Truthfulness | Fairness | Value | Loyalty As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can...


  • Kitchener, Canada Frontier Distribution Services Inc. Full time

    Frontier Distribution is seeking a Commissioned Sales/Brokerage Representative to acquire and maintain new business. This position includes cold calling, meetings with potential clients, performing rate quotations and, resolving day to day issues with customers, working with Operations team to cover and broker freight to meet customer requirements. Previous...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada Altrom Auto Group Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada Lutherwood-Housing Services Full time

    OUR VISION: COMMUNITIES WHERE ALL CHILDREN, YOUTH, ADULTS AND FAMILIES EXPERIENCE MENTAL WELLNESS, FINANCIAL STABILITY, AND A SAFE PLACE TO LIVE. To better serve the diversity of our community, Lutherwood has invested in antiracism training and an organizational assessment in order to ensure that Black, Indigenous and People of Colour (BIPOC) individuals...

  • Sales Representative

    4 weeks ago


    Kitchener, Canada Source Flooring Full time

    The Source Flooring Distributors Inc. is currently looking for a **dedicated, experienced, permanent and full time Inside Sales Representative** in Kitchener-Waterloo to join our professional sales team. - Provide outstanding customer service in a professional manner. - Adept knowledge of the flooring industry is an asset. - Build and maintain a long-term...


  • Kitchener, Canada Lutherwood-Housing Services Full time

    OUR VISION: COMMUNITIES WHERE ALL CHILDREN, YOUTH, ADULTS AND FAMILIES EXPERIENCE MENTAL WELLNESS, FINANCIAL STABILITY, AND A SAFE PLACE TO LIVE. To better serve the diversity of our community, Lutherwood has invested in antiracism training and an organizational assessment in order to ensure that Black, Indigenous and People of Colour (BIPOC) individuals...


  • Kitchener, Ontario, Canada Randstad Canada Full time

    Do you possess credit, collections or accounts receivable experience?Do you enjoy investigating and resolving issues and having excellent data entry skills?Are you experienced with customer service and take pride in building rapport with clients?We are hiring for a Collections / Data Entry Representative for a reputable client in Kitchener-Waterloo. This is...


  • Kitchener, Canada Greenwin Corp. Full time

    Building Representatives are the first point of contact for residents, with a positive, friendly attitude and focus on customer service and tenant retention. They work on site to respond to emergencies and tenant concerns, allow access to trade workers, collect rent payments, maintain cleanliness, general maintenance, and lease apartments as necessary. This...