Service Manager, Automotive Retail

3 weeks ago

Ottawa, Canada Alpha Auto Group Full time

Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.

With the ever increasing demand for support and service in the auto industry, some of our various **Ottawa **locations are looking for a **Service Manager** to join the team.

**Responsibilities**:

- Actively working to support the Service Department in identifying opportunities for coaching and development within your team. Actively working to communicate and support personnel for further skill development.
- Help communicate technical problems to service staff and assisting Service Advisors with difficult diagnostics
- Looking for gaps in knowledge and productivity, working ongoing with the team to address and improve efficiencies.
- Organizing the shop floor and parking lot to ensure that areas are both safe and effectively accessible.
- Support the supervision of Technicians in repair procedures, which includes reviewing the quality of service repairs performed and helping to ensure dealership standards are met.
- Reviewing all shop comebacks with appropriate Technicians.
- Ensuring that the monthly department targets and gross profit objectives are achieved or surpassed.

**Qualifications**
- 3-5 years’ experience in automotive retail, ideally in a Service Advisor role.
- Proven leadership skills.
- High attention to detail/organization/time management.
- High level of self-motivation, accountability for goals/targets.
- Ability to work with mínimal supervision with high attention to detail.
- Strong interpersonal, customer service, and communication skills.
- Previous experience in a management role is an asset.

**Salary**: $65,000.00-$100,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 5 years (preferred)
- Automotive Retail: 5 years (preferred)
- Service Advisor: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Drivers License (required)

Work Location: In person

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