Repair Planner

3 weeks ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

At** Performance Collision **trust is the backbone of everything we do. We’ve earned the trust of our guests dating back to the early 1970’s. As a fully brand-certified collision centre we have also earned the trust of our manufacturers to repair their vehicles to the highest standard of quality in the event of an accident.

Performance Collision is looking for a **Repair Planner** to join their Dynamic Team

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- **Great Experience**: Every customer is entitled to a great experience
- **Integrity**: We are honest and transparent in our actions
- **Diversity**: We are stronger through the inclusion of people, brands and ideas
- **Innovation**: We passionately embrace opportunities for new and continuous improvements
- **Empowerment**: We encourage and support our people in taking initiative
- **Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Plan and oversee all repair plans
- Lead a team of dismantling technicians to fully dismantle, assess and document collision repairs.
- Prepare damage reports and obtain authorizations from both customers and insurance carriers.
- Responsible for researching manufacturer requirements.
- Request supplementary labour revenue from customers or appraisers.
- Maintain updates with insurance carriers during repairs.
- Assemble and send documents for final billing.
- Assist with Estimator when needed.
- Evaluate and check for necessity and cost of repairs.
- Utilize customer response, visual inspection, road tests and mechanical testing devices to determine automobile repair needs.
- Determine repair and labour costs in a comprehensible order.
- Assess the full extent of auto body damage through disassembly for repair.
- Effectively manage multiple repairs simultaneously.
- Collect insurance estimates after reviewing the extent of auto damage and resolve replacement and repair requirements.
- Draft work orders consisting of required repair services after approvals and enter the order into the work management system.
- Record and maintain repair details in auto body shop records. Ensure that all required documents for completed repairs are stored appropriately for final billing
- Upgrade job knowledge through manufacturer publications and educational opportunities.
- Complete required OEM training.
- Accept ownership to achieve challenging requests proactively and explore means to create job value thereby enhancing auto body shop reputation.
- Adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**Here’s what you’ll need to succeed**:

- High School Diploma or GED is required.
- 3-5 years experience in Automotive Estimating is required along with experience in disassembly
- Must excel in Mitchell Cloud Estimating and Qapter systems.
- Must have a valid Ontario Driver's License and good driving record.
- May be required to work on Saturday as per business needs.
- Must have knowledge in manufacturer's’ repairs and refining processes.
- Ability to lead and teach a team of dismantling technicians.
- I-Car Platinum is an asset
- Ability to multitask in a fast paced environment.
- Ability to navigate and utilize computers at an advanced level.
- Ability to read and comprehend instructions and information.
- Must be team oriented, hardworking with a positive attitude.
- Knowledge of mechanical repairs and terminology.
- Strong customer service and troubleshooting skills.
- Strong attention to detail.
- Experience in all aspects of customer service and people management.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Strong work ethic and positive team attitude.
- Ability to read and comprehend instructions and information.
- Ability to work flexible hours and work around a changing schedule

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events

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