Customer Service/inside Sales Representative

2 weeks ago


Uxbridge, Canada Castool Tooling Systems Full time

**About us**

Castool Tooling Systems is a small business in Uxbridge, ON. We are professional, agile, innovative, and our goal is to Castool started their business in 1986, as Castool Precision Turning and Honing. We specialised in turning and honing hardened material. We also machined bearing housings for a few of the bearing manufacturers. As the business grew we branched out into other hardened cylindrical tooling such as extrusion stems, containers and shot sleeves. Castool changed their name to Castool Precision Tooling. As our product lines evolved, we changed the name again to Castool Tooling Systems. Castool started shipping to extruders and die casters in most countries in the world from the Uxbridge location. In the early 2000’s, more than 90% of our products were exported from Canada. The plant today is approximately 85,000 sq ft and has 20 Tons lifting and machining capabilities..

**Responsibilities**:

- Be able to build rapport with customers and be comfortable in some conflict situations.
- Handle process and maintain contact with different departments.
- Use own initiative to create lead generation system for company.
- Be a team player who supports company culture and goals.
- Detail oriental
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products inside and out to be able to answer any questions from customers.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Uxbridge, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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