Service Associate

4 weeks ago

Halifax, Canada Deep Down Cleaning Services Ltd Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Service Associate.

As a Service Associate, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our services.

Your primary role will be to assist customers with their inquiries, scheduling jobs and employees, resolve any issues that may occur.

**Responsibilities**:

- Assist customers with their inquiries, including product information, pricing, and availability using our CRM system. (Training will be provided)
- Provide accurate and timely information regarding supply orders and job status.
- Collaborate with other team members to ensure a seamless customer experience.
- Maintain a clean and organized work area to ensure a professional and safe work environment. (Following OHS regulation)
- Continuously strive to improve skills and knowledge of products and services.

**Other duties**:

- Data entry and use of CRM system
- Vehicle inspections
- Formulating quotes to be sent to customers

**Requirements**:

- High school diploma or equivalent.
- Previous experience in customer service or management is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and strong organizational skills.
- Proficient computer skills, including Microsoft Office Suite and CRM System. (Will train on our CRM)
- Ability to work independently and as part of a team.
- Flexibility to work evenings, weekends, and holidays as needed.

We offer a competitive wage, a positive and inclusive work environment, and opportunities for growth and development.

If you have excellent customer service skills, a passion for helping others, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- On-site parking

Day range:

- Monday to Friday

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Morning shift

Ability to commute/relocate:

- Halifax, NS B3S 1B4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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