Client Service Representative
3 weeks ago
Key Responsibilities:
- Triage client concerns to ensure accurate appointment scheduling.
- Collect payments accurately and in a timely manner.
- Schedule future appointments within the designated timeframe.
- Complete daily reports and tasks as assigned.
- Admit patients for appointments and surgery, including weighing upon arrival.
- Interact with clients and patients, providing necessary assistance and maintaining quality service.
- Greet clients and patients by name.
- Counsel clients on basic nutrition, pre and post-operative care, and provide treatment instructions.
- Promote the hospital's goods and services to clients.
- Address and resolve client concerns or direct them to the appropriate staff.
- Place medication and food orders accurately.
- Coordinate and ensure smooth client and patient flow within the hospital.
- Perform cleaning duties as per the cleaning checklists.
Skills and Abilities:
- Strong ability to provide empathy, understanding, and emotional support to clients.
- Calm and caring demeanor when interacting with patients.
- Comfortable and passionate about working with all types of animals.
- Detail-oriented with excellent organizational and multitasking skills.
- Ability to work cohesively with team members.
- Excellent interpersonal, verbal, and written communication skills.
- Maintain confidentiality of pertinent data.
**Requirements**:
- High school diploma or equivalent
- Previous experience as a CSR or ACA or in a similar role is preferred
- Knowledge of veterinary medicine is a plus
- Ezyvet experience an asset
- Ability to work effectively as part of a team
- Compassionate and patient demeanor
- Ability to handle confidential information with sensitivity and professionalism
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.
**Job Types**: Full-time, Part-time
**Salary**: $17.00-$19.00 per hour
**Benefits**:
- Dental care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Ezyvet: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
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