Area Sales Trainer

1 month ago

Kitchener, Canada WM Full time

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

**I. Job Summary**

**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the learning intervention to ensure mastery of the training objectives
- Facilitates training courseware and practice activities (group discussion, brainstorming, questioning) to ensure mastery of training objectives.
- Coordinates the delivery and instruction of material for both new and existing training offerings.
- Selects the appropriate learning modes (energizers, icebreakers, games, simulations, role-plays, etc.) to engage trainees in active learning to maximize on the job performance
- Uses various instructional strategies (guided learning, hands on exercises, classical approaches) to ensure the content is delivered given the learning environment
- Guides a group to acquire skills, make decisions, or complete tasks by use of facilitation techniques.
- Uses classroom management techniques to engage trainees, manage unproductive participant behavior, respond to unexpected issues, and keep trainees focused on the task at hand
- Seeks to understand the true nature of the performance gap (what it is and why it exists)
- Performs needs assessments of participants during classroom instruction.
- Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions.
- Uses appropriate delivery skills; voice, body movement, gesture, eye contact, question handling, etc. to engage the trainees.
- Works independently with project management aptitude.
- Attends to all classroom set up (communications, evaluations, recaps, pre-work, materials requests, LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.
- Attends to all classroom close out tasks (communications, evaluations, recaps, materials requests, LMS requirements, etc.) to ensure scheduled session is properly tracked.
- Manages any assigned tasks or projects.
- Observes, evaluates and coaches learners as needed (post-training) based on performance and engagement.
- Guided by Manager, evaluates and coaches trainers based on performance and post-course feedback.
- Collaborates with and mentors team members to improve overall success and support company key objectives.
- Reviews edits and enhancements in training curriculum and materials on an as needed basis.
- Participates in team planning activities to assist with implementing and training related strategic initiatives.
- Assists with development of training materials.
- Participates with Manager and clients to identify and prioritize training needs.
- Consult and partner with key stakeholders.
- Analyzes training related metrics and develops insights that highlight impact and adoption of training programs and its correlation to business outcomes.
- Facilitates and promotes changes related to a business initiative are supported and implemented, ensuring achievement of organizational goals.Successfully deliver high-quality training across an array of course offerings and programs.

**III. Supervisory Responsibilities**
This job has no supervisory duties but may occasionally act as a team lead.

**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job. Must reside and work in Canada.

A. Education and Experience

Education: Bachelor's Degree (accredited) in Business, Marketing, Human Resources, or Education, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

Experience: Five (5) years of relevant work experience delivering and facilitating training programs (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required
- **Bilingual - French & English - spoken and written** - We require a bilingual speaking Trainer because this role requires frequent interactions and communications with employees who are located outside of Quebec.
- Technical aptitude
- Proficient with Microsoft Office and preferred experience with Microsoft OneDrive
- Proficient with learning metrics and analytics to measure the impact of learning solutions.
- Experience with learning management systems and creating reports.
- Proficient in verbal and written communication Able to demonstrate effective interpersonal communication

**V. Work Environment**
Listed below are key points regarding environmental demands and work environm

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