Professional Service Manager

4 weeks ago


Regina, Canada SaskTel Full time

**Professional Service Manager-Engage Management**:

**Location**:Regina or Saskatoon, SK
**Number of Positions**:1
**Salary**:$94,128 - $125,505 (based on education an experience)
**Type of Position**:Permanent Full Time
**Closing Date**:12/19/2024

**.**

**GENERAL ACCOUNTABILITY**
Accountable to lead, manage, and ensure the profitability of all external customer-facing Professional Services engagements. Works with Business Sales teams to identify, position and sell SaskTel's Professional Services, and subsequently locate resources, whether internal or external, to deliver in a profitable manner. Accountable to provide leadership, consulting and support to Sales teams in the Professional Services portfolio, and utilize a vast number of external vendor relationships to match customer demand to appropriate resources.

**SPECIFIC ACCOUNTABILITIES**
1. Accountable for managing contracts effectively from start to finish, focusing on compliance, risk management, and client satisfaction. Mustensure that the services delivered meet the agreed-upon standards andthat any issues are promptly addressed
2. Owns SaskTel s relationship with external Professional Servicesvendors and partners, building a foundation of support and leverages these relationships to deliver in the best interests of SaskTel and our customers.
3. Accountable for direction and consulting to the SaskTel sales teams and customers as it relates to the sale and delivery of Professional Services to customers.
4. Provides a technical leadership role in the Professional Services portfolio, accountable for ensuring profitable engagement from technical qualification to close sales opportunities and specifically for assisting in the achievement of revenue targets for the portfolio.
5. Accountable for approving sales proposal pricing and profitability (within Marketing s defined pricing parameters), for quality assurance of all sales documentation, and for reviewing and ensuring sales contracts accuracy and ensuring external vendor contracts are signed.
6. Accountable to effectively and consistently manage customer engagements, when work is being completed by external third-party resources, to ensure delivery of the SaskTel contracted services.
7. Regularly performs analysis of Professional Services to gain feedback from customers and sales teams, assist in establishing pricing models, delivery management and tracking of service opportunities.
8. Assists the sales teams in the development of Professional Services strategies for customers.

**QUALIFICATIONS**
1. Bachelor Degree or Diploma in Administration, Engineering or Computer Science with significant business experience.
2. Experience required in working in a professional services organization or managing delivery teams.
3. Experience with IT talent recruitment.
4. Experience in developing customer proposals and contracts.
5. Experience with developing and/or maintaining business relationships with consultants, vendors and partners.
6. Extensive experience with managing and negotiating contracts with vendors, partners and consultants.
7. Management skills to plan, recruit, coordinate and control the resources needed to effectively support major projects.
8. Ability to communicate effectively with customers, vendors and internally at all levels up to and including corporate executive.
9. Demonstrated ability to conduct effective needs analysis of a customer s business operation and drivers.
10.Knowledge of and experience with SaskTel s business product and service offerings.
11.Excellent analytical, planning, organizing, and coordinating abilities.
12.Strong computer skills.
- #LI-POST_


At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more For more information on our benefits please click here: SaskTel’s Benefits.



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