Client Services Manager

1 month ago

Ottawa, Canada Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
This Client Services Manager (CSM) will support a growing class action business. The primary goal of this position is to oversee our team of class action project managers and ensure the successful execution of client work, with a focus on coordinating with internal departments to complete complex tasks and continually improve our processes. The CSM will work with many of our key departments including HR, SAP, Sales, Data Services, Software Development, IT, Print/Mail Services, Call Center, Disbursements, Claims, Finance, Document Management and Legal. The CSM will have multiple areas for which he or she is accountable including:

- Provides managerial and strategic guidance to the development of Epiq's best practices for class action matters as well as cross-functionally with other operational groups.
- Ensures overall satisfaction through the coordination and execution of all client deliverables.
- Works collaboratively with the Directors, Operations Managers and project managers to communicate industry best practices, and works to identify which of the current processes can be used, and which may need to be changed/created.
- Develop staff for class action matters and identifies training needs.
- Works collaboratively with the Operations Managers and project managers to identify and execute on process improvement initiatives.
- Works with Directors (and/or clients) to establish best practices which meet client needs and address any prioritization issues that may arise across projects.
- Provide substantive oversight to class action projects, managed on a day-to-day basis by project managers.
- Creates project forecasts and work schedules to be implemented by project managers.
- Ensures that client and project requirements are being met by meeting on a regular basis with project teams.
- Ensures that new team members are appropriately on-boarded and briefed on project requirements.
- Consistently oversee the delivery of proactive communication with clients and serves as point of escalation when necessary.
- Provides team leadership to professionally develop and motivate staff members and allows them to assume additional responsibilities and growth opportunities within the organization.
- Instills confidence with the client and helps promote Epiq’s high-quality class action service offering.
- Manages and reports to clients and internal stakeholders on project, budget and financial status.

Qualifications & Characteristics
- Significant client services management experience in the class action industry.
- Strong leadership and supervisory skills to manage and develop a team of 6-8 Project Managers.
- Effective project management approaches to assist in the development of the class action business unit, overall project plans and milestones, steward results, draft budgets, coordinate work from multiple internal units, and deliver the high standard of excellence expected by our clients.
- Excellent verbal and written communication skills, including the ability to: (a) establish and maintain productive internal and external relationships; and (b) to provide effective consultation on alternative ways to proceed.
- Critical thinking with an eye to adding value, coupled with sound judgment.
- Capable of balancing competing priorities.
- Ability to work independently, while effectively taking direction from senior ECA management.
- Adaptability to changing work priorities and client demands.
- Resourcefulness in gathering resources to meet project goals.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

  • Client Services Manager

    4 weeks ago

    Ottawa, Canada Jet Black Hair & Studio Full time

    **Duties**: - Greet clients and visitors in a friendly and professional manner - Answer phone calls, schedule appointments, and manage the salon's calendar - Provide information to clients about salon services, pricing, and availability - Check-in clients and update their information in the salon's software - Assist stylists and technicians with client...

  • Client Services Coordinator-part-time

    2 days ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **The Opportunity: Part-time Client Services Coordinator** **Every second Saturday and Sunday** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The...

  • Client Services Coordinator

    7 hours ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **Job Summary**: The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and...

  • Jugo Juice Corporate Store Manager

    1 month ago

    Ottawa, Canada Store Manager - Jugo Juice Full time

    _Do you like to work in a dynamic and stimulating work environment? Jugo Juice Bayshore Mall is looking for a store manager to join our team!_ **Tasks**: - Hire and train staff - Keep track of inventory and place order with suppliers accordingly - Create schedules for staff - Monitor store sales - Develop and follow a budget to maximize restaurant...

  • Client Service Manager I

    4 days ago

    Ottawa, Canada Intello Technologies Inc. Full time

    Select how often (in days) to receive an alert: Jobs by Category:  Contact Centre Job Function:  Customer Service Status:  Full Time Schedule:  Regular DescriptionTemporary positionCreate awesome experiences for our customers.Our team and what we’ll accomplish togetherAre you the type of person who can't resist a good challenge?...

  • Client Service Manager I

    4 days ago

    Ottawa, Canada Intello Technologies Inc. Full time

    Select how often (in days) to receive an alert: Jobs by Category:  Contact Centre Job Function:  Customer Service Status:  Full Time Schedule:  Regular DescriptionTemporary positionCreate awesome experiences for our customers.Our team and what we’ll accomplish togetherAre you the type of person who can't resist a good challenge?...

  • Client Service Manager I

    4 days ago

    Ottawa, Canada Intello Technologies Inc. Full time

    Select how often (in days) to receive an alert: Jobs by Category:  Contact Centre Job Function:  Customer Service Status:  Full Time Schedule:  Regular DescriptionTemporary positionCreate awesome experiences for our customers.Our team and what we’ll accomplish togetherAre you the type of person who can't resist a good challenge?...

  • Client Service Coordinator

    1 month ago

    Ottawa, Canada Access Healthcare Services inc. Full time

    **Job description** **Access Healthcare Services Inc. is looking to hire a Part Time Client Service Coordinator to join our dynamic team.** **POSITION PROFILE** The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff,...

  • IT Service Desk Manager

    4 weeks ago

    Ottawa, Canada Canadian Blood Services Full time

    **Job category**: Information technology **Job posting ID**: 4722 **Employment status**:Regular full-time **Position's anticipated start date**: 2023-08-01 **Classification**:PTS/MGT/IT B **Salary/Rate of pay**:$105,000 - $121,000 **Application deadline**: 2023-07-14 **Together, we can make all the difference in the lives of others.** Be part of a...

  • Client Service Associate

    7 days ago

    Ottawa, Canada Scotiabank Full time

    **Requisition ID**: 177326 **Cost Centre**: MD Management Limited We are committed to investing in our employees and helping you continue your career at Scotiabank. MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Associate to join our team. As a...

  • Client Service Administrator

    1 month ago

    Ottawa, Canada Demant Full time

    HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and...

  • Client Service Administrator

    4 weeks ago

    Ottawa, Canada HearingLife Canada Full time

    HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and...

  • Coordinator, Client Services

    4 weeks ago

    Ottawa, Canada Borden Ladner Gervais LLP Full time

    We are BLG: Canada’s Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience. We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation,...

  • Part-time Client Service Representatives

    4 weeks ago

    Ottawa, Canada Storm Internet Services Full time

    Storm has an opening for a Part-Time Residential Client Service Representative (CSR) who is available to work a variety of shifts based out of Storm's Ottawa, Chesterville, or Perth offices. A hybrid work model is currently in effect. You will be supporting Storm’s residential clients in a call centre environment. **Job Type**: Part-time **Salary**:...

  • Client Services Engineer

    2 weeks ago

    Ottawa, Canada Abacus Service Corporation Full time

    Department: CAF : CCCAN_CAF_DIS-CPL Job Category: R&D: Systems Engineering & General Studies Job Code: Hardware Application Engineer:POS Job Title: Client Services Engineer Keywords: Number of Positions: Remaining Positions: Duties: As a member of a Global Support Success team, the Sr. Client Services Engineer will be instrumental in replicating complex...

  • Client Care Manager

    2 days ago

    Ottawa, Canada Larga Baffin Full time

    **Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Manager!** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line...

  • Project Manager

    1 month ago

    Ottawa, Canada Emtec Applications Services Inc., a Bridgenext company Full time

    Company Overview: Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering,...

  • Client Success Manager

    1 month ago

    Ottawa, Canada Thrive Networks Inc Full time

    HYBRID POSITION - WILL WORK IN OTTAWA OFFICE 2-3X PER WEEK! **About Us** Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...

  • Client Services Engineer

    2 weeks ago

    Ottawa, Canada Abacus Service Corporation Full time

    Department: 1CAF : CCCAN_1CAF_DIS-CPL Job Category: R&D: Systems Engineering & General Studies Job Code: Hardware Application Engineer:POS0025903 ...

  • Client Service Facilitator

    2 days ago

    Ottawa, Canada Shepherds of Good Hope Full time

    JOB POSTING (Internal/External) **SUMMARY** Join us at Shepherds of Good Hope and add meaning to your work! Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homelessness and vulnerably-housed individuals in the city of Ottawa. Many individuals who access our...