Relief Night Auditor

**PRIMARY FUNCTION**

The Relief Night Auditor is responsible for accurately balancing all hotel revenues and ensuring guest reservations are handled efficiently and courteously. This role encompasses a combination of night auditor and guest service agent responsibilities across different shifts.

**REPORTS TO**
- Front Office Manager/Assistant Front Office Manager/Guest Services Supervisor

**HOURS**
- Two night auditor shifts (11pm-7am) and three guest services agent shifts (3pm-11pm or 7am-3pm).

**DUTIES & RESPONSIBILITIES**

These are the duties required during the night auditor shift:

- Balance revenues for Rooms and F&B as well as any other revenues earned in the Hotel that day.
- Compile accurate nightly manual reports including external invoices.
- Ensure journal is balanced.
- Complete mid-month and month-end procedures.
- Perform Front Office duties and other tasks as required.
- Perform guest check-in and check-out.
- Make telephone reservations.
- Deal with guest concerns or complaints as they arise.
- Provide communication to all departments re: activity during the night.
- Ensure guest check-in and departure information is correct and accounts settled.
- Maintain a professional and presentable.

These are the duties required during the guest services agent shift:

- Perform guest check-in and check-out.
- Provide directions, information, answer activity enquiries, and other communication as required.
- Prepare guest accounts for check out the following day.
- Provide support to the day and to the night audit team re: ensuring balances and accounts are in order based on the filing system that is organized in the hotel (bucket check)
- Take reservations, provide information about packages or upcoming events in the hotel,
- Deal with guest concerns or complaints should they arise.
- Provide ongoing communication with night cleaners, security and maintenance staff.
- Maintain a professional and presentable appearance.

**EXPERIENCE**
- Previous experience in a hotel setting preferred.
- Previous accounting experience preferred. a good understanding of all Front Office procedures.
- Basic knowledge of accounting required to work with journal entries.
- Excellent interpersonal, verbal and written skills.
- Highly organized, motivated and detail oriented
- Work well under pressure
- Must have the ability to work independently and remain calm in the event of situations arising during the night/afternoon shift.
- High School diploma required.
- Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required).
- Please note that only applicants selected for further consideration will be contacted._