Customer Service and Sales Associate

2 months ago

Saskatoon, Canada Hertz Canada Full time

As a Sales and Service Associate for Hertz you will provide world class service to customers at off-airport locations. This includes:
Supporting achievement of location sales and margin goals by working closely with staff and Branch Manager on assigned tasks and ad hoc duties or projects.
Ensuring a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts. Communicate to Branch Manager all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
Supporting and servicing accounts (body shops, car dealerships, etc.) by picking up and delivering cars and representing Hertz to customers of the accounts.
Maximizing margin by up-selling customers to higher-priced services and ancillary products per region revenue-management goals.
Protecting company assets through adherence to company policies and procedures.
Cleaning and servicing vehicles to current audit/quality standards to ensure high levels of customer satisfaction. This includes: no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.
Cleaning and servicing site facilities to ensure professional appearance and positive customer service.

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