Supervisor of Membership Services

2 weeks ago

Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936 To learn more about our programs and services offered please visit our website.

We are currently looking for a Supervisor of Membership Services to join our team of committed professionals. This full-time position within the Association is housed at the YMCA of Northeastern Ontario’s Durham location in Sudbury.
Under the leadership of the Branch Manager of Health and Wellness, the Supervisor of Membership Services is responsible for coordinating the operation of programs and services for all membership sales and services according to YMCA policies, procedures, and standards. This includes membership sales, retention, new member acquisition, customer service and fiscal responsibility.

**START DATE**: March 13, 2024
**LOCATION**: Sudbury, ON
**RATE OF PAY**: $51,000 per year
**HOURS**: 40 hours per week

Major Responsibilities
- Actively participate on the Membership Services department schedule including frontline operation of Membership desk
- Collaborate on the development and implementation of the innovative strategy to meet budget, sales and member retention targets
- Provide leadership and coordinate the operation of the membership department, including but not limited to sales and customer service, registration, building tours, and financial assistance
- Provide training to staff and volunteers on a regular monthly basis
- Recruit, hire, and supervise staff, volunteers, and schedule training events for staff and volunteers to ensure compliance with mandatory certifications
- Coach and support staff on how they can efficiently engage volunteers
- Assist in the development of the department budget and to attain targets
- Provides leadership to the level of service delivery for the department using Priority SAM Standards
- Build relationships with members and guests, and promote the YMCA as a charitable organization

**Qualifications**:

- College diploma or University degree in Recreation, Business, Marketing, or related field
- YMCA Fitness Certification or equivalent considered an asset
- Minimum of two (2) years of supervisory experience in a similar role
- Minimum of two (2) year of customer service experience
- Excellent verbal and written communication skills
- Advanced computer skills
- Excellent interpersonal skills
- Excellent customer service skills
- Current Standard First Aid and CPR C
- Current and satisfactory Police Record Check with Vulnerable Sector

What We Offer
- Free Personal Membership and Family Membership
- Discounts for day camps and recreational programs, summer camp and licensed child carefor toddlers up to school-age
- Paid vacation and sick/personal days
- Extended Health and Dental CareProgram that includes coverage for Vision and Professional Services such as those performed by Dieticians, Chiropractors, Massage Therapists, Psychologists, Naturopaths, and more
- Employee and Family AssistanceProgramthat includes short-termmental health supports such ascounsellingand online courses,and lifestyle coachingwhich includes legal and financial counselling
- Life, Accidental Death & Dismemberment & Long-Term Disability Benefits
- YMCA Federation Pension Plan
- Mileage reimbursement
- Team bonding and employee recognition events
- Professional development opportunities
- Opportunity to explore a wide range of jobs and functions
- Flexible hours and scheduling, andhybrid work options, depending on role

How To Apply
If you would like to work in a family friendly environment, please apply, by website only, with a cover letter and resume by March 6, 2024 to the attention of the Personnel Committee.

All applicants are thanked for their interest in this position. However, only those selected for an interview will be contacted. If contacted and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Human Resources Department.

YMCA of Northeastern Ontario is an equal opportunity employer that is dedicated to maintaining a fair and equitable work environment. All of our employees and job applicants will be promoted or employed solely on the basis of their abilities and qualifications.

  • Membership Services Representative

    2 months ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • Membership Services Representative

    3 weeks ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • Membership Services Representative

    5 days ago

    Sudbury, Ontario, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936 To learn more about our programs...

  • Membership Services Representative

    1 month ago

    Greater Sudbury Unitary Authority, ON, Canada Ymcanorthbay Full time €17

    Posted Tuesday, March 12, 2024 at 4:00 AM | Expires Wednesday, March 27, 2024 at 3:59 AM The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community...

  • Membership Services Representative

    5 days ago

    Greater Sudbury Unitary Authority, ON, Canada Ymcanorthbay Full time $17

    Posted Tuesday, March 12, 2024 at 4:00 AM | Expires Wednesday, March 27, 2024 at 3:59 AM The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community...

  • Supervisor of Aquatics

    4 weeks ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • Supervisor of Health

    4 weeks ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • Bilingual Membership Coordinator

    5 days ago

    Sudbury, Ontario, Canada Canadian Association of Science Centres Full time

    Closing on: March 25, 2023 at 5 pm Eastern Time.The Canadian Association of Science Centres (CASC) is a registered charity serving more than 70 member organizations across Canada. Our members include Science Centres, Museums, Planetariums, Aquariums, Zoos, STEM outreach organizations, and other informal science engagement organizations, and industry...

  • Supervisor of Aquatics

    3 weeks ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • Food Services Supervisor

    3 weeks ago

    Greater Sudbury, Canada Finlandia Village- Sudbury Finnish Rest Home Society Full time

    Finlandia Village is dedicated to serving mature adults by providing affordable, high quality, comfortable, and secure living accommodations, along with opportunities for social, spiritual, cultural and recreational interaction within an independent, caring community. **Position Summary** The Food Services Supervisor provides person centered care to...

  • Dietary Services Supervisor

    1 week ago

    Greater Sudbury, Canada Finlandia Village- Sudbury Finnish Rest Home Society Full time

    Finlandia Village is dedicated to serving mature adults by providing affordable, high quality, comfortable, and secure living accommodations, along with opportunities for social, spiritual, cultural and recreational interaction within an independent, caring community. **Position Summary** The Dietary Services Supervisor is responsible for resident...

  • Service Supervisor

    7 days ago

    Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share. **Please note this...

  • Supervisor of Health

    4 weeks ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • Supervisor of Child, Youth and Family Development

    2 months ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • Supervisor of Child, Youth and Family Development

    2 months ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • Field Service Supervisor

    3 weeks ago

    Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

    Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives...

  • Service Supervisor

    5 days ago

    Greater Sudbury, Canada Kina Gbezhgomi Child and Family Services Full time

    **OVERVIEW**: The Service Supervisor will provide supervisory coverage and manage the staffing of the Service team to ensure the safety and well-being of children and provide clinical supervision and manage cases in accordance with member First Nations community-based models, Agency policies and Ministry of Child and Youth Services standards and...

  • Bilingual Membership Coordinator

    4 weeks ago

    Sudbury, North, Canada Canadian Association of Science Centres Full time

    Closing on: March 25, 2023 at 5 pm Eastern Time. The Canadian Association of Science Centres (CASC) is a registered charity serving more than 70 member organizations across Canada. Our members include Science Centres, Museums, Planetariums, Aquariums, Zoos, STEM outreach organizations, and other informal science engagement organizations, and industry...

  • Membership Sales Associate

    2 months ago

    Greater Sudbury, Canada Orangetheory Fitness Sudbury Full time

    Do you mention fitness within moments of meeting someone? Do you find yourself encouraging friends and family to get off the couch and get active? If you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle, well, this may be your calling to turn your passion for fitness into a paying career. We’re looking for...

  • Membership Sales Associate

    2 weeks ago

    Greater Sudbury, Canada Orangetheory Fitness Sudbury Full time

    Do you mention fitness within moments of meeting someone? Do you find yourself encouraging friends and family to get off the couch and get active? If you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle, well, this may be your calling to turn your passion for fitness into a paying career. We’re looking for...