IT Intern

Job Description
- Position Description:
Under the direction supervision of the Systems Analyst (Desktop), the IT Intern will log, monitor and respond to IT services requests recorded in an automated trouble ticket reporting and tracking system. The IT Intern will provide 1st tier support to troubleshoot, solve, and escalate as required, desktop computer issues.

What You’ll DO:- Manage and prioritize the IT Help Desk tickets including logging, answering and closing the tickets- Perform IT hardware/software installations- Perform IT Technical troubleshooting in a network environment- Lead projects such as equipment installations, systems administration, database development, organizing and delivering user training sessions

Basic Qualifications:
- Enrolled in post secondary school in Computer Sciences or equivalent- A strong interest in working with others to solve IT software/hardware questions and issues

Who we are:
Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50+ year history, we've built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost. Unlock your operations' full potential with Mold-Masters. Mold-Masters is a Operating Company of Hillenbrand.