Educational Assistant, Cae

2 weeks ago

Toronto, Canada Tyndale University Full time

The Educational Assistant, Centre for Academic Excellence (CAE) oversees advanced administrative functions of the CAE and assists with departmental events and frontline service. This position supports administrative duties related to the Academic Advising Office, Career Services, Writing & Tutoring Services, and Accessibility Services. This individual also works as an integral part of Centre for Academic Excellence by maintaining accurate records, processing and preparing reports and resources, meeting with students, writing communication sent from the department, and coordinating services across departments or with external supports to enhance the services in the Centre.

**Primary Responsibilities**:
**Administrative Support**
- Oversee the CAE’s online booking software, update schedules, and handle cancellations.
- Generate reports required for all areas of the department.
- Act as Recording Secretary for the Student Accessibility Advisory Committee.
- Draft accommodation plans for review by the Accessibility Specialist.
- Assist in the selection of note takers for Accessibility Services.
- Assist in coordinating and proctoring test, midterm and final exam accommodations.
- Assist in execution of Undergraduate Midterm Report.
- Edit and format training materials for professional and community development.
- Review, caption-correct, or convert material into readable formats for accessibility reasons.
- Print and upload material for seminars, guest lectures, and events.
- Edit and update content on the CAE’s website, YouTube Channel, and Moodle page.
- Review and post job opportunities on behalf of Career Services.
- Coordinate the promotion and execution of events hosted by the CAE.
- Maintain existing administrative systems, while updating or developing new systems to improve efficiency.

**Student Support**
- Hold regular office hours to provide frontline service on behalf of the CAE.
- Assist in the development of orientation and campus-wide activities hosted by the Centre.
- Meet with students to discuss academic progress and develop strategies towards improvement.
- Implement resume and cover letter support for students in-person and remotely.
- Hold in-person or remote writing consultations.
- Facilitate campus-wide, in-class, or remote seminars.
- Promote a clean, professional, and welcoming atmosphere in the CAE.
- Collect feedback from students to gauge satisfaction and report concerns to the Director, CAE.
- Communicate with students who are seeking assistance from Centre staff with respect to academic progress, extensions, appeals and the accessibility process.

**Position Qualifications**:
a) **Education**
- Undergraduate university degree or equivalent (i.e. BA, BSc, BComm, etc.)

b) **Experience**
- 6 months to 1 year related experience

c) **Skills & Abilities**
- Able to define critical paths and oversee projects to successful and timely completion
- Able to work independently as well as part of a team
- Considerable flexibility, reliability, and ability to take initiative
- Proficiency in use of OneDrive, SharePoint, and Microsoft Teams
- Strong communication and problem-solving skills
- Strong minute-taking, writing, and editing skills

d) **Personal Characteristics**:

- Committed to quality, accountability and integrity
- Committed to Tyndale's mission, values, statement of faith and community standards statements
- Enthusiasm for student learning and growth
- Flexible and consistent
- Open, transparent, trustworthy and respectful in all interpersonal relationships
- Propensity for guiding and helping others
- Strong relational skills demonstrating approachability, patience, and encouragement

e) **Physical and Mental Demands**:

- May encounter challenging people from time to time. Important to maintain a calm and professional demeanor; listening to the customer's needs
- Moderate stress from multiple project deadlines and multiple distractions
- Standard office environment

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

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