Customer Success Manager

3 weeks ago

Mississauga, Canada BoomerangFX Full time

**Why BoomerangFX?**

BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX Learn is the world’s leading eLearning solution for aesthetic medicine and private pay healthcare. The only cloud-based eLearning platform with thousands of hours of lectures, clinical treatments, training material, and much more from the industry’s leading thought leaders, innovators and aesthetic pioneers.

**Your Role in a Nutshell**

In your role, you will work closely with our client's including aesthetics medical practices across North America to optimize the value of the BoomerangFX practice management software and digital marketing services. As the central point of contact for our customers, you are responsible for supporting our clients from adoption to ongoing account monitoring and cross-selling additional solutions. Please note that this role is full time based in our offices in Mississauga, Ontario.

**Scope of Duties**
- Provide ongoing account management, customer support and consulting to your portfolio of e
- learning clients.
- Work closely with the digital marketing team and stakeholders to create customized strategies to help our e-learning clients.
- Be extra diligent in troubleshooting and resolving client concerns and own customer retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
- Triage of incoming support tickets throughout the day & ensuring timely resolution.
- Educate and inspire customers with best practices, success strategies, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.

**What you offer**
- Bachelor's degree from a recognized institution.
- Experience in account management in E-learning preferred.
- 3+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus.
- Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
- Able to understand private healthcare operations and workflows
- Enthusiastic, self-motivated, innovative and meets client expectations in a timely manner.

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Customer Success: 2 years (required)
- Digital marketing: 1 year (preferred)
- Account management: 1 year (preferred)

Work Location: In person

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