IT Manager
7 months ago
**Position**:IT Manager
**Location**:Montreal
**About Us**
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.
Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
**What’s it like to work here?**
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
**The Opportunity**
We are looking for an accomplished IT Manager to join our IT team as part of our financial services business in Montreal.
Consistently recognised as one of Montreal’s Top Employers, the Maples Group established our operations in the central downtown area in 2009. Our Montreal office exemplifies our culturally rich and entrepreneurial organisation, with over 300 colleagues from 50 countries collaborating to deliver best-in-class solutions to clients worldwide. As part of our Montreal team you will:
- Responsible for the day to day operational support and delivery of IT Services in Maples Group offices within America and Canada. All IT support except in Montreal will be handled remotely.
- Lead the first level and second level on-the-ground support team in the Montreal office including reviewing and managing the service response levels.
- Lead the transformation of the Montreal service desk to be included in the Global support telephone call queue process.
- Manage, measure and ensure that agreed levels of customer satisfaction are achieved. Ensure adequate controls and monitoring are in place including SLA’s / KPI’s. Provide KPI's to the Global Service Desk Manager as specified.
- Prepare annual IT budgets which shall include staffing projections and all IT service desk and infrastructure costs.
- Actively managing service desk staff and IT related expenses within agreed limits.
- Provide regular feedback to the business on current and future IT projects and communicate to international IT teams on local issues.
- Manage relationships and contracts with 3rd party suppliers providing network/telephone services, maintenance and hardware/software.
The IT Manager has responsibility for day to day operations and remote IT support of all the offices in North America including Montreal, Boston, New York and Delaware. The IT Manager will lead the Service Desk based in Montreal and be "hands on technical" for the delivery of initiatives and projects in the Montreal office. The role requires collaborative working with the Global Service Desk Manager, leaders of the Asia, Americas and Europe IT Managers as well as the Group IT Infrastructure team.
Working also as the Business Relationship Manager for IT, the role will require both technical troubleshooting and stakeholder management. Collaboration with other IT teams outside of Montreal to understand and manage the requirements for IT support, infrastructure and delivery of local and global IT initiatives. Communication, Organisation and Prioritisation are key attributes for success in this role. The IT Manager supports the IT department.
**What You Bring**
- Must have at least five years' experience as an IT Manager in a similar role.
- Proven track record in IT project delivery.
- Experience in Financial Services industry and its timely demands is critical.
- Proven experience in customer service and SLA delivery are essential.
- Experience in ITIL and other IT service management methodologies with ITIL Foundations Course an asset.
- Experience at working both independently and in a team-oriented, collaborative environment is essential.
- Strong Infrastructure background and exposure to new technologies are key.
- Must be a self-starter, extremely organised and have the ability to work on own initiative, under pressure to meet deadlines.
- Ability to build strong relationships with key stakeholders at all levels of the organization.
- Strong communication (oral and written), problem solving and time management skills.
- Demonstrated ability to motivate people, lead, plan and prioritize own work and others.
- Ability to take on other responsibilities as the role develops.
**Training Requirements**
Training will be on going based on individual and the firm’s needs and changes to any relevant local laws ensuring compliance at all times.
**Travel Requirements**
Non-scheduled travel may be necessary with the role to provide oversight during incidents or projects in offices outside of Montreal.
**Poste **:Responsable d'equipe TI
**Lieu **:Montréal, Canada
**À propos de nous**
Le Groupe Maples est un leader mondial des servi
-
IT Infrastructure Manager
3 weeks ago
Montréal, Canada Fed IT Full timeJob Title:IT Infrastructure ManagerCompany Overview:Fed IT is a leading recruitment firm in Canada, specializing in placing top talent in the IT industry.Salary:$80,000 - $110,000 per year, depending on experience.Job Description:We are seeking an experienced IT Infrastructure Manager to join our team. The successful candidate will be responsible for...
-
Sustainable IT Manager
6 months ago
Montréal, Canada IT Chapter Full timeAs the **Sustainable IT Manager,** you will be responsible for developing and implementing strategies to enhance the sustainability of our information technology infrastructure and operations. You will collaborate with cross-functional teams to drive innovation, optimize energy consumption, and ensure responsible resource management within our IT...
-
IT Project Manager
3 weeks ago
Montréal, Canada Fed IT Full timeJob Summary:">Lead and facilitate workshops to gather functional and technical requirements, identify problems, and propose solutions.Analyze business processes, tools, and systems architecture, and recommend solutions and best practices.Write functional and technical specifications, conduct opportunity analyses, and make recommendations.Participate in...
-
ERP DevOps Manager
2 months ago
montréal, Canada Fed IT Full timeHello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...
-
ERP DevOps Manager
2 months ago
montréal, Canada Fed IT Full timeHello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...
-
ERP DevOps Manager
2 months ago
montréal, Canada Fed IT Full timeHello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...
-
Business Application Manager
2 months ago
Montréal, Canada Fed IT Full timeAre you looking for a new professional challenge? Does enterprise application management no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? So take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT...
-
Business Application Manager
2 months ago
montréal, Canada Fed IT Full timeAre you looking for a new professional challenge?Does enterprise application management no longer hold any secrets for you?Do you want to join a company that combines high standards, performance and kindness?So take 5 minutes to read this ad, your future may be at the bottom of this offer!First of all, let me introduce myself, I am Earvin from the Fed IT...
-
Business Application Manager
2 months ago
montréal, Canada Fed IT Full timeAre you looking for a new professional challenge?Does enterprise application management no longer hold any secrets for you?Do you want to join a company that combines high standards, performance and kindness?So take 5 minutes to read this ad, your future may be at the bottom of this offer!First of all, let me introduce myself, I am Earvin from the Fed IT...
-
Business Application Manager
2 months ago
montréal, Canada Fed IT Full timeAre you looking for a new professional challenge?Does enterprise application management no longer hold any secrets for you?Do you want to join a company that combines high standards, performance and kindness?So take 5 minutes to read this ad, your future may be at the bottom of this offer!First of all, let me introduce myself, I am Earvin from the Fed IT...
-
Business Application Manager
2 months ago
Montréal, Canada Fed IT Full timeAre you looking for a new professional challenge? Does enterprise application management no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? So take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT...
-
Project Manager
7 months ago
Montréal, Canada IT Chapter Full timeIT Chapter est à la recherche de **Chargés de projet de niveau intermédiaire et sénior**, à l’aise dans un environnement en (re)définition et en changement où tous les processus ne sont pas encore entièrement définis ou écrits, disposé à travailler en collaboration dans mode itératif et dans une optique d’amélioration...
-
Cyber Security
7 months ago
Montréal, Canada Atlantis IT group Full time**Role : Cyber Security Project Manager** **Location: Hybrid work model (3 days in office and 2 days remote) in Mississauga, Montreal & Ottawa** Primary Responsibilities: Looking for a self starter who can support program manager and architects Enables the team to communicate and self-organize to make changes quickly, in accordance with Agile...
-
Engagement Manager with French Lang
8 months ago
Montréal, Canada Atlantis IT group Full time**Role: Engagement Manager with French Lang** **Location: Montreal, QC** **Fulltime with TCS - Onsite** **Engagement manager responsibilities**: Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle. Manage the project delivery process, including project planning, resource allocation,...
-
Desktop Management
6 months ago
Montréal, Canada Atlantis IT group Full time**Role**: Desktop Management - Infrastructure Services (IS) **Location**: Montreal **Description**: **Incident handling**: including troubleshooting, break fix; follows incident management process. **Service Requests**: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component Queue management for...
-
Content Creator and Social Media Manager
6 months ago
Montréal, Canada Nail it Girls Full time'''Duties''' - Conduct thorough research on industry-related topics to ensure accuracy and relevance of content - Collaborate with the marketing team to develop content strategies and campaigns - Edit and proofread content to ensure clarity, grammar, and consistency - Optimize content for search engines (SEO) to increase visibility and drive traffic - Stay...
-
SAP Tm
6 months ago
Montréal, Canada Atlantis IT group Full time**SAP TM Consultant** **Montreal, QC** **Long Term Contract** **What Client is looking for**: Have worked on S/4 HANA implementation/support. Extensive experience and learning in SAP TM and interaction with the client SME's. Dynamic experience of working in a team which is spread out geographically for a client. Business process Mapping and Documentation...
-
Project Manager
4 months ago
Montréal, QC, Canada Atlantis IT group Full time**Job Title: Project Manager (Bilingual)** **Location: Montreal, QC** **Duration: Long Term Contract** - Communicate and coordinate with Project technical team, Business users, Application Delivery, vendors and sponsors - **Must be bilingual French / English.**: - **Must speak and write fluent in both languages.**: - Work collaboratively with the technical...
-
Solution architect
3 months ago
montréal, Canada Fed IT Full timeHello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...
-
IT Coordinator
6 months ago
montréal, Canada Fed IT Full timeHello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...