Resolution & Restoration Specialist

Do you have demonstrated experience facilitating important conversations and training in support of resolution and restoration?

The Ministry of the Solicitor General, Ontario Provincial Police, and the Office of Professionalism, Respect, Inclusion & Leadership is seeking qualified individuals to join our Resolution and Restoration Unit. In this exciting, rewarding and challenging opportunity, you will provide specialist case management services for workplace conflicts and develop strategies to address systemic barriers to a fair, professional, and ethical workplaces.

**About Us**:
The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The mandate of the Resolution and Restoration Unit is to promote respectful, professional, accessible workplaces free from racism, discrimination, harassment, sexual harassment and violence. In addition, the unit provides support to our civilian and uniform members through education, early intervention, investigations, complaints resolutions and workplace restorations. The mandate of OPRIL is to influence organizational leadership and workplace culture to ensure that our OPP values are integrated in all of our policies, procedures, practices, and most importantly our actions.

The OPP Values promote always doing the right things for the right reasons, by:

- Serving with PRIDE, PROFESSIONALISM and HONOUR.
- Interacting with RESPECT, COMPASSION and FAIRNESS.
- Leading with INTEGRITY, HONESTY and COURAGE.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this role, you will:

- Provide specialist case management services for the prevention and resolution of systemic, complex, multi-faceted workplace conflicts and the restoration of the workplace.
- Identify and develop clear and convincing strategies to address systemic barriers to a fair, professional, and ethical workplaces.
- Provide consulting support and guidance to case management specialists dealing with complaints or concerns of workplace conflict.
- Conduct workplace reviews to identify, analyze and make recommendations to proactively resolve workplace conflicts.
- Manage relationships with vendors who provide mediation, alternative dispute resolution (ADR) or workplace restoration services and support.
- Prepare a variety of confidential communications on highly complex and sensitive cases for a variety of parties including the complainant, management, or senior executives.

**How do I qualify?**:
**Mandatory**:

- Ability to pass an OPP background/ security investigation.

**Knowledge, Skills and Abilities**:

- You know conflict management theories and practices including conflict resolution, change and transition management, workplace restoration, insight and needs-based communication.
- You can provide strategic and tactical conflict management advice to various ministry partners and management on legislation interpretation, program policies, and best practices pertaining to mediation, relationship management, and ADR strategies to support sound management decision-making.
- You can effectively manage complex, multi-faceted case files and workplace reviews and development of resolution options, including recommending, developing, and implementing prevention and restoration strategies.
- You have conceptual and analytical skills to identify and assess complex and/or contentious strategic, policy or business issues and provide management with recommendations on options or solutions.
- You can coordinate events and services to efficiently facilitate the management of complex case files and workplace reviews and restoration.
- You can research, review and analyze various conflict management issues, trends, problems, systemic issues and policy/process concerns. Collaborates with the unit management to address and formul