Customer Success Representative

1 week ago


Red Deer, Canada AbaData Full time

**Company Overview**
AbaData is a leading mapping and data visualization company, focused on delivering cutting-edge surface data solutions for the oil and gas industry. With an extensive array of data layers and an innovative software platform, AbaData offers unparalleled insights to assist clients in streamlining their operations.

**Role Overview**
Join our dynamic team as a Client Success Representative, where you’ll have the opportunity to make a real impact by supporting and educating clients on how to maximize the value of our innovative mapping platform. With your expertise and strong communication and organizational skills, you'll play a key role in fostering long-term client relationships and driving continuous improvement in our offerings.

**Key Responsibilities**:

- Provide top-tier support to our clients, ensuring their satisfaction and optimal use of our platforms.
- Conduct "Lunch and Learn" sessions to educate customers on the features and benefits of our products.
- Lead training sessions for clients, ensuring they are well-equipped to utilize our software to its fullest potential.
- Collaborate with the product development team to provide feedback from clients, ensuring continuous improvement of our offerings.
- Identify opportunities for account growth and upselling.
- Stay updated on AbaData's product offerings and industry trends to offer timely and relevant support to our clients.
- Work closely with the sales team to transition and onboard new clients smoothly.

**Qualifications**:

- Familiarity with AbaData's offerings, especially our mapping platform is preferred.
- Experience in a customer-facing role, preferably in the oil and gas industry.
- Strong presentation skills, with the ability to conduct training sessions effectively.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks concurrently.
- Knowledge of.NET systems is a plus.
- Proven track record of fostering client relationships and ensuring customer satisfaction.

**What's In It For You?**
- A competitive salary with a comprehensive benefits plan and a flexible health spending account.
- Flexible paid time off and complimentary parking.
- Career advancement opportunities.
- Regular team building events and in-person socials with all of our Western Canadian offices.
- Play a pivotal role in the integration and success of a newly acquired pipeline integrity company.
- Join a dynamic team at the forefront of innovation in the energy sector.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

**Location**:

- Red Deer, AB T4P 2J2 (required)

Work Location: In person

Application deadline: 2024-12-05
Expected start date: 2025-01-02



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