Front Desk Supervisor

Place of work: 50 Boul René-Lévesque Ouest, Montreal, Quebec H2Z 1A2
Status: Full-time/Permanent
The Travelodge Montreal is an affordable hotel in the city center of the great metropolis. Are you looking for a pleasant, supportive and professional work environment where the art of hospitality, politeness, and a smile are in the employees' DNA? Don't miss your chance and join the Travelodge Montreal team.
Who are we:
Why join the Tidan team:
Apart from competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, and vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. In addition, a pension plan is also offered. A bonus is also provided via our referral program and more. Social life is at the heart of the company, especially after the pandemic. Each hotel has a social calendar. Whether you're on the frontline operations team or in a leadership role, the Tidan Human Resources team is always there to listen and support you on your journey through the company.
We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and

join the Tidan team through our many job opportunities, whether in the hotel or real estate sector. There is a place for you.
Reporting to Front Desk Management, the Front Desk Supervisor plans, organizes, directs, and controls activities during their shift at the front desk. He/she is responsible for the quality of customer service. The supervisor will also be responsible for the night auditors. You inspire through your actions, you motivate through recognition, and teamwork.
Task description:
Provide unparalleled customer service.
Be responsible for the work of the receptionists.
Supervise, train, discipline, and motivate reception department staff and night auditors.
Carry out various follow-ups with customers.
Perform various office tasks.
Excellent organizational and time management skills, including the ability to set own priorities and those of team members.
Work in coordination with the other departments of the establishment.
Receive customer comments and ensure the management, processing, and follow-up of complaints.
Master all tasks assigned to receptionists.
Manage the productivity and performance of the reception team, bellhop, doorman, and concierge.
Manage room inventories.

**Skills**:Interpersonal relationship skills and the ability to influence and convince others.
Knowledge of the hotel industry (minimum one year of experience).
Excellent analytical skills.
Experience in a unionized environment.
Ability to work in a team.
Safe and quick judgment.
Innovative and inspiring leader.

Training:
DEC (Diploma of Collegial Studies).

Languages:
Bilingualism (French-English) is required in this position as we serve an international clientele.

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified