Carole Anne's Place

6 days ago

Hamilton, Canada YWCA Hamilton Full time

**Who We Are**

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

**YWork for us?**

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

- On-the-job training and professional development opportunities
- Childcare discounts
- Opportunities to get involved in our community
- A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team

**Position Description**

**Job Code**:7-MCP-2024

**Department**:Housing & Gender Based Violence Support Services

**Reports to**:Program Supervisor

**Location**:Hamilton, ON

**Hours of Work**:37.5 hours per week

**Start Date**:TBD

**Contract End Date**:August 29th, 2025

**Posting Date**:November 25th, 2024

Coaches and supports staff and service users accessing Carole Anne’s Place and the Safer Use Space programs overnight. Provides nightly operations and systems navigation support to front line teams. Applies a gendered harm reduction lens in overseeing anti-racist/anti-oppressive trauma informed practice on the ground in an effort to enhance staff wellness and support service excellence. Provides crisis intervention, problem solving / decision making, shift coordination in coordination with Supervisor / Manager while ensuring adherence to the YWCA’s vision, mission and values.
- Responsible for overnight support to Carole Anne’s Place and Safer Use Space programs;
- Collaborates and liaises with Program Supervisors and shelter providers in order to provide support in resolution and reduction of service restrictions;
- Facilitates on-shift training and resolves staffing issues in tandem with Management team flagging any areas of concern to Program Supervisor for follow up;
- Provides support, training and coaching to assist the program staff with their assigned duties;
- Supports the training of new staff in coordination with Supervisor and identifies areas of coaching to support smooth transition into role;
- Conducts themselves in a professional manner when dealing with clients, members of the community, volunteers, emergency services and staff;
- Attends and participates in all required meetings;
- Maintains a presence in the building and clearly communicate the guidelines of the program to service users, members of the community, volunteers, emergency services and staff;
- Coordinates with other program leads and pass along all required information;
- Performs various administrative tasks which include: answering phones, relaying messages, data entry, scheduling support and HIFIS integration;
- Delegates various duties to front line staff, volunteers and peers;
- Acts as the point person to support staff in navigating and debriefing of emergency situations when on shift;
- Supports staff in responding and overseeing case management needs of drop-in participants;
- Works with women in developing safety plans related to violence, addictions and mental health;
- Ensures that best practices are incorporated at all times and provides recommendations to strengthen policies or processes;
- Identifies and evaluates risks associated with (members/clients/etc) and works with Manager to take appropriate action to control risks;
- Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team;
- Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;
- Nurtures and forms meaningful internal and external working relationships and partnerships;
- Understands and incorporates emerging trends, leading practices, industry professional standards;
- Supports YWCA Hamilton mission, vision and values;
- Perform other duties as required.

**WORKING CONDITIONS**:

- Works 37.5 per week (8-hour shifts, five (5) days a week, with a half hour unpaid lunch break) mostly overnight;
- Often works in high conflict situations requiring resolution and safety planning for clients and staff;
- Regularly works in emotional charged situations requiring resolution;
- Work environment may be hostile or violent at times.

**Qualifications**
- Post-Secondary education in Social Work/Social Services or related field, or equivalent;
- 3-5 years’ experience working with women and gender diverse individuals who are unsheltered living with compl

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