Customer Service Associate Team Leader

6 months ago

Ottawa, Canada Whole Foods Market Full time

**Job Description **:Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

**Responsibilities**:

- Supervises and delegates tasks to Team Members.
- Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
- Assists in training of new Team Members, utilizing learning checklists and training materials.
- Keeps all cases and shelves clean, well-stocked and properly rotated.
- Resolves difficult customer situations.
- Ensures all necessary breaks are given.
- Communicates team concerns to the Team Leader and Associate Team Leader.
- Communicates attendance issues or concerns to Team Leader and Store Leadership.
- Sets and achieves the highest standards of retail execution.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Provides timely, thorough, and thoughtful performance evaluations.
- Consistently communicates and models WFM vision and goals.

**Job Skills**:

- Extensive knowledge of Store Support team procedures and policies.
- Capable of teaching others in a positive and constructive manner.
- Demonstrates advanced product knowledge, maintains awareness of new products.
- Excellent interpersonal, motivational, team building, and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Product knowledge.
- Advanced knowledge of regulatory and safety policies and procedures.
- Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

**Experience**:

- 12+ months retail experience.

**Physical Requirements / Working Conditions**:

- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures:
90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
- Reasonable accommodations are available upon request for all parts of the recruitment process. _

  • Sales Team Leader

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time $55,000 - $75,000

    We are seeking a highly motivated Sales Team Leader to join our team at beBee Professionals in Ottawa. As a Sales Team Leader, you will be responsible for leading our sales team and driving the performance of our retail store. You will oversee daily sales operations, train staff, and ensure excellent customer service.Key Responsibilities:Lead and motivate...

  • Ft Aerie Merch Team Leader

    6 months ago

    Ottawa, Canada aerie by American Eagle Outfitters Full time

    POSITION TITLE: Merchandise Team Leader REPORTS TO: Store Team Leader STATUS: Full Time Non Exempt SUPERVISES: Store Associates : The Merchandise Team Leader supports the Store Team Leader and is responsible in achieving sales goals, meeting merchandising brand standards and delivering operational excellence through effectively leading a high performing...

  • Customer Service Associate

    6 months ago

    Ottawa, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Ft Selling Team Leader

    6 months ago

    Ottawa, Canada American Eagle Outfitters Full time

    POSITION TITLE: Selling Team Leader REPORTS TO: Store Team Leader SUPERVISES: Store Associates : The Selling Team Leader supports the Store Team Leader in developing and implementing the business strategy and leading the daily operations of the store. In partnership with the Store Team Leader, the Selling Team Leader is accountable for driving results by...

  • Ft Selling Team Leader

    6 months ago

    Ottawa, Canada American Eagle Outfitters Full time

    POSITION TITLE: Selling Team Leader REPORTS TO: Store Team Leader STATUS: Full Time NonExempt SUPERVISES: Store Associates : The Selling Team Leader supports the Store Team Leader in developing and implementing the business strategy and leading the daily operations of the store. In partnership with the Store Team Leader, the Selling Team Leader is...

  • Customer Service Associate

    6 months ago

    Ottawa, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Customer Service Associate

    1 month ago

    Ottawa, Ontario, Canada SUBWAY RIDEAU Full time

    We are seeking a Customer Service Associate to join our team at SUBWAY RIDEAU. In this role, you will be responsible for providing exceptional customer service and ensuring that every guest has an enjoyable experience.Job SummaryThis is a permanent, part-time position working up to 40 hours per week. As a Customer Service Associate, you will work in a...

  • Customer Service Associate

    6 months ago

    Ottawa, Canada TMAlpha inc. Full time

    **Customer Service Associate Job Duties**: - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of...

  • Customer Onboarding Team Leader

    6 months ago

    Ottawa, Canada Convergence Networks Full time

    Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our...

  • Customer Service Food Associate Leader

    2 weeks ago

    Ottawa, ON, Canada Shuyi Tealicious Full time

    Job SummaryWe are seeking a dedicated and customer-oriented Food Service Associate to join our team at Shuyi Tealicious. As a key member of our foodservice establishment, you will play a crucial role in ensuring the smooth operation of our business.About UsShuyi Tealicious is a dynamic food service company that values exceptional customer service and a...

  • Customer Service Team Leader

    2 months ago

    Ottawa, Canada Whole Foods Market Full time

    **Job Description **:Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Associate Team Leaders and Team Members. Accountable for Team Member hiring,...

  • Customer Service Associate

    7 months ago

    Ottawa, Canada Savers Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    7 months ago

    Ottawa, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    5 months ago

    Ottawa, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    7 months ago

    Ottawa, Canada Savers Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    5 months ago

    Ottawa, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    5 months ago

    Ottawa, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    2 weeks ago

    Ottawa, Canada Leidos Full time

    DescriptionJob Title: Customer Service AssociateWho We AreAs one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Food Service Team Leader

    3 weeks ago

    Ottawa, Ontario, Canada Pizzagram Inc. Full time

    Job Title: Food Service Team LeaderPizzagram Inc. is seeking a skilled Food Service Team Leader to oversee the daily operations of our food service team.About the Role:The Food Service Team Leader will be responsible for ensuring that all aspects of food preparation and service meet high standards of quality, safety, and efficiency.Key...

  • Food Service Team Leader

    4 weeks ago

    Ottawa, Ontario, Canada FIREHOUSE SUBS WEST HUNT CLUB Full time

    Job Title:Food Service Team LeaderAbout the Role:We are seeking an experienced Food Service Team Leader to join our team at FIREHOUSE SUBS WEST HUNT CLUB. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our food service staff and ensuring that our high standards of quality and customer service are...