Quality Assurance Polisher

3 weeks ago

Langley, Canada Caliber Projects Ltd. Full time

Caliber is a Construction Management and General Contractor specializing in the development and construction of townhome and condominium projects. We are a purpose-driven organization taking pride in our focus to Build People, Processes, and Results A tight-knit group of high performers who Own It, Crush It, and Love It We are family-oriented with a strong desire for personal and professional growth and development. We work hard and have fun while doing so.

**What we Offer**
- A competitive compensation package including extended medical and dental.
- A profit share program for all our employees where everyone shares a stake in the outcome.
- Employee incentives such as referral bonuses, efficiency awards, tool allowances and Get Smart initiatives
- Culture and team building events such as our biannual trip to Whistler, annual BBQs, annual team building events, weekly Après work (Friday get togethers).
- Our Core values of Crush it, Love it and Own it are what makes Caliber great. We hire employees who embrace these values and by this we create a team of A players who want to win together.
- Personalized education plan and ongoing training opportunities.

**Job Summary**

The Quality Assurance Polisher at Caliber Projects Ltd. is a full-time position. The position is best suited for someone who thoroughly understands the home construction process, is a hands-on type of person with excellent character, communication skills and the ability to work in a multi-disciplined team environment. The Quality Assurance Polisher is responsible for maintaining a high level of customer satisfaction while providing and coordinating all warranty repairs required in Caliber Projects built homes.

**Responsibilities**:
The Quality Assurance Polisher is responsible for assisting the Finishing Superintendent and Quality Assurance Inspector with the following items:

- **Embracing Caliber’s corporate values of the following**:

- Own It - accountable to assumed role & responsibilities, and the well-being of Caliber
- Crush It - results-driven to achieve personal and company goals
- Love It - elevate self and others to support a positive and cohesive team environment
- **Major Responsibilities**:

- The review and repair of all homeowner post occupancy requests for services received through the Procore/Plan-Grid Homeowner Portal.
- Coordinate or complete repairs of all warranty requests for the common property and common facilities for all Caliber sites.
- Submit work-orders and schedule sub-trades as required for warranty repairs in new Caliber built homes.
- Complete repairs as required for warranty items that are not trade specific. Included in these tasks are:

- Repair of floor squeaks
- Minor drywall repairs and paint touch-ups.
- Installation and repair of millwork
- Application of silicon and caulking
- Minor cabinet repairs and adjustments
- Adjustment of doors/bi-folds and hardware
- Adjustment and service of windows
- Meet with trades to direct them on required services
- Maintain and organize service van tools and supplies required for Customer Care work.

In addition to completing all homeowner post occupancy requests for service, the Customer Care Representative may also be responsible for assisting the Quality Assurance team with the following items:

- Completing quality inspections at the completion of the framing and systems rough in stage.
- Completing quality inspections at the completion of the finishing stage
- Deficiency repairs to ensure that homes are 100% complete and ready for the homeowner walkthrough.
- Completion of all deficiencies noted during the homeowner walkthrough prior to homeowner occupancy

3. **Required Education, Qualifications, Skills, and Experience**:

- A minimum of 2 years construction experience
- Organizational skills with discipline and attention to detail.
- Written and verbal communication skills.
- Ability to read construction-working drawings, and specification checklists.

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