Combo Location Manager
2 weeks ago
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
**JOB RESPONSIBILITIES**
**Financial Management**
- Develop annual business plan
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
- Approve expenditures and invoices including overtime
**Operations**
- Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
- Remove barriers, encourage ideas, and identify improvements
- Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
- Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
- Responsible for establishing location goals and priorities
- Develop, communicate, and monitor goals, priorities, processes and procedures
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Effectively present and communicate Company and Market strategies, values, and goals to location staff
- Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
- Ensure all safety, quality control, and compliance standards are adhered
**People Development**
- Develop a strong, trusting, and reliable team
- Understand team members career aspirations and provide assignments to develop skills and/or close gaps
- Constructively address issues and provide tangible and appropriate feedback
- Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
- Establishes pay, recommends pay increases, special pays, and career advancements
- Discipline staff as necessary; writes development plans to close behavior or skill gaps
- Collaborates with Human Resources throughout discipline, development, and termination processes
- Recommends and discusses terminations with Market Leadership
**MINIMUM** **Requirements**
**Education**
- High School Diploma or equivalent required
- At least twelve (12) hours college courses in Finance & Accounting strongly preferred
- At least twelve (12) hours college courses in Marketing or Business strongly preferred
**Certification/License**
- Requires applicable state Funeral Director Licensure
- Technical schooling diploma Funeral Services/Mortuary Science preferred
- Bachelor’s degree in Mortuary Science where required by state law
**Experience**
- At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
- At least four (4) years’ experience managing people and effectively managing budgets and expense control required
**Knowledge, Skills and Abilities**
- Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
- Knowledgeable in Financial and Business acumen
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
**Work CONDITIONS**
**Work Environment**
- Work indoors and outdoors during all seasons and weather conditions
- Care center personnel may have exposure to various chemicals and fluids
- Cemetery personnel may have exposure to chemicals and equipment
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required when in contact with families
- Personal safety equipment/appropriate attire required for cemetery or crematory environment
**Work Postures**
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
**Physical Demands**
- Physical effort requiring m
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