Front of House Manager

5 months ago

Kitchener, Canada Boston Pizza International, Inc. Full time

**Front of House (FOH) Manager**:
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

**What will you be doing?**
- Assisting the General Manager with the daily operation.
- Providing outstanding guest satisfaction and service.
- Providing Leadership, problem solving, and decision making in all areas of the FOH.
- Ensuring guest focus is your first priority.
- Meeting and maintaining accountability and profitability of specific areas as determined by operating standards.
- Providing ongoing training, motivating and monitoring of staff.
- Excellent use of your time management skills and attention to detail.

**What we're looking for?**
- At least three years of previous management experience in a hospitality industry.
- People person who can maintain a positive composure and thrives in a fast-paced environment.
- Team player who can work cohesively with all team members.
- Smart Serve Certification, Standard First Aid/CPRC/AED certification, Food Safety Certification.
- Outstanding communication skills.
- Proficient in MS Office and willing to learn new job specific software.

**Why Is BP A Great Place To Work?**:

- What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
- Come for a job, stay for a career - there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
- Build relationships and give back to your local community
- Boston Pizza Scholarship Program *
- Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
- A respectful culture and work environment where your feedback matters
- Fantastic reward and recognition programs

**What does a successful Front of House Manager look like?**:

- Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
- Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
- Achieves goals through strong organizational skills and effective time management
- Builds relationships by finding common ground and working cohesively with all team members
- Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
- Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
- Maintains a positive composure and thrives in a fast-paced environment
- Boston Pizza was established over 50 years ago and _
- is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row_
- . We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you_

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