Catering Supervisor

3 weeks ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the Catering team, you will be responsible for the delivery of championship customer service to fans during a variety of SBA events. You will execute catered events and supervise Catering Attendants in the Gondolas, and other catered lounges. You will assist the Catering Managers with administrative duties as required.

Position: Part-time

Location: Scotiabank Arena
- Oversee timely event setup of gondolas, catered lounges & other catering events.
- Supervise Gondola and Lounge Attendants.
- Meet with gondola clients and provide friendly and informed responses to inquiries.
- Enter orders for all catering spaces into an inventory management system.
- Review all BEO’s and pre-set for staff as necessary.
- Strictly ensure responsible alcohol service using Smart Serve principles.
- Ensure adherence to AGCO and MLSE policies and regulations.
- Load prepaid charges and enter beverage, food & other additional charges into the POS at the end of events.
- Settle all consumption amounts post-catering events for billing purposes.
- Ensure all credit card charges are posted on the day of the event.
- Generate client invoices and ensure billing is uploaded.
- Communicate catering event details to the appropriate departments in a timely and efficient manner.
- Monitor and accurately control inventory.
- Follow up with gondola clients to obtain customer feedback.
- Manage closing duties for gondolas and catered lounges; sign out catering staff.
- Report any problems or issues to direct report immediately.
- Scheduling staff and signing off on hours worked.
- Perform other administrative or service functions as required.

**Qualifications**:
- Proven catering/banquet supervisory experience.
- Available to workdays, evenings, weekends, and holidays; varying hours based on event schedule.
- Smart Serve certification.
- Excellent interpersonal, communication, and leadership skills.
- Computer skills - MS Word, Excel, Outlook, Restaurant POS.
- Superior problem-solving and decision-making skills.
- An ongoing awareness and responsiveness to guest satisfaction.
- Solid understanding and practical knowledge of Food & Beverage business principles.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

LI-DNP

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