Installation and Repair Technician, Télébec

3 weeks ago

Quebec City, Canada Bell Canada Full time

Req Id: 411189

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

**Description**:
**Job Title**:Installation and Repair Technician, Télébec
**Work Location**:420 Rideau Blvd., Rouyn-Noranda, QC
**Job Status**:Regular - Full Time
**Date of posting**:June 21, 2023
**Application deadline**:July 7, 2023

**Job summary**:
The incumbent will be responsible for installing, repairing, replacing, modifying and maintaining cable television and telecommunications instruments and devices for residential and business customers.

**Job Duties & Accountabilities**:

- Install, move, remove, repair, replace, modify and maintain cable television, telephone and PBX equipment for residential and business customers according to established standards, procedures and directives
- Organize daily tasks, take note of daily assignments, prepare an itinerary, contact the customer in advance, and occasionally provide work estimates for business installations
- Successfully complete the activation of various telephony projects
- Show customers how to use the telecom, television or Internet equipment during installation, and promote company products/services and equipment to business customers
- Verify lines using a testing device and ensure preventive maintenance
- See to the necessary wiring, connections and terminations to make the equipment operational for his or her activity sectors
- Contact specialized resources to resolve certain problems, and provide and receive information
- Handle, transport, fine-tune, adjust and use appropriate tools, equipment, materials and vehicles, and make sure they are maintained; ensure a clean work environment. File and oversee inventory maintenance for his or her sector
- Complete various forms and draft work-related reports
- Sound time-management skills so as to cut costs
- Be available to respond to customer requests, handle emergency calls outside normal work hours and be willing to travel
- Be available to work variable shifts and schedules based on business needs from Sunday to Saturday
- Be available to work some overtime from Sunday to Saturday as well as during holidays
- Perform other related tasks, as required

**Essential qualifications/competencies**:

- Hold a valid driver’s license - Class 5
- High Manuel Dexterity, able to work with variety of hand tools
- Ability to lift and carry heavy weight (i.e. 80 lbs) as a ladder
- Ability to work aloft in poles and ladders and also in confined spaces
- Capable of working with spur
- Capable of differentiating colored wires (color code)
- Proficient in French and working knowledge of English
- As required to meet customer’s needs, agree to undergo a background security clearance
- Knowledge of programming principles
- Knowledge of high speed data transmission
- Knowledge of computer tools
- Strong analytical and research in technical and IT framework
- Ability to deal and communicate with customers
- Represent the company appropriately to customers
- Planning and organizing high
- Perform the work safely with accuracy, speed and courtesy
- High team spirit
- Sense of urgency and high capacity to meet the workload when necessary
- Degree of autonomy and initiative high

**Working conditions**:
EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:Canada : Quebec : Rouyn-Noranda
**Flexible work profile**:Full-time in office (meaning that you will be required to perform your work on-site)
**Application Deadline**:05/23/2023

Created: Canada, QC, Rouyn-Noranda

**Bell, one of **Canada's Top 100 Employers.

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