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Project Coordinator Co-op

4 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

What You’ll Be Doing

The Contact Centre Channel Optimization team is focused on providing self-serve client solutions to promote digital and Interactive Voice Reception (IVR) containment in an effort to reduce unnecessary calls into our Contact Centres. Reporting to the Director, Channel Optimization, the Project Coordinator Co-op will be responsible for supporting our team mandate to enhance and optimize our online banking and digital banking platforms. Tasks include, but not limited to:

- Developing mock ups of proposed solutions for socialization with Partners
- Collecting requirements from technology teams
- Building PowerPoint presentations for executive presentations
- Supporting with post-implementation analysis and reporting benefit measurement

This role will require collaboration with your peers, business partners, and a curious mind to look for opportunities for improvement our clients’ experiences in our self-serve digital and IVR channels.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

Important Information
- You must be currently enrolled in post-secondary education to be eligible. However, you do not need to be in a registered Co-Op program to be considered for this role.
- You are currently pursuing a degree in a related field.
- Recruitment timeline: Applications review - September/October; Interviews - September/October; Offers - October/November.
- Work Location: Toronto. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
- Duration of Work Term: 4-month term available

How You’ll Succeed
- Planning and coordination: Interact with team members and stakeholders to encourage engagement and connection. You prioritize effectively and manage multiple tasks concurrently with strong organization skills.
- Data analysis: Analyze data/situations fully and accurately to guide or reach productive decisions.
- Enable new opportunities and our future: Assess market and emerging trends and opportunities for increased employee experiences.
- Deliver with speed: You make sure we’re delivering on time, within scope and budget, and are future-proofed. You can manage multiple priorities at the same time and iterate effectively.
- Teamwork: Help internal partners make informed conclusions about the development of programs, products, and services. Work closely with teams as you work toward a common goal and negotiate deliverables and milestones whenever necessary.
- Communications: Support ongoing communications between peers, stakeholders, business owners and partners regarding project impacts.

Who You Are
- You recognize what is required to provide excellent customer service in self-serve (digital and IVR) channels. operations As a user of self-serve solutions, you bring your own personal experience to the table to help deliver solutions that will make our clients’ lives easier.
- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- You thrive in a fast-paced environment.
- You have knowledge and understanding of Project Management tools, methodologies and principles. You can plan, prioritize and organize work based on available resources and/or constraints.
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
- You are a problem solver. You enjoy being presented with problems or issues and working with a team to find innovative solutions.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personaliz