Service Advisor

2 weeks ago


Edson, Canada Bannister Automotive Group Full time

**Bannister GM Edson -** a division of **Bannister Automotive Group**:

- is looking for a top-notch Service Advisor to add to our teamWe are a dealership group dedicated to offering a friendly and professional environment where both employees and customers feel welcome. As a** Service Advisor **you will play a crucial role in ensuring a positive customer experience by serving as a liaison between our customers and our service technicians. You will be responsible for greeting customers, understanding their service needs, and coordinating the necessary repairs or maintenance.-
**What We Offer**:

- ** Hours**:Monday-Friday 7:30am-5:30pm
- ** Compensation: $50,000-$70,000/year (base plus commissions)**:

- ** Comprehensive benefits **package after probation period

**Responsibilities**:

- ** Greet customers** in a friendly and professional manner
- Listen to customer concerns and **document **their service requirements
- Provide **accurate estimates** for service costs and timeframes
- ** Schedule appointments** and** c**ommunicate effectively** with customers regarding service updates
- ** Liaise** between customers and service technicians to ensure a smooth service process
- Explain **service recommendations** to customers and address any questions or concerns
- Process service orders and **invoices** accurately
- Maintain up-to-date **knowledge of the dealership’s products and services**:

- Handle **customer inquiries** and complaints with professionalism and resolution
- ** Collaborate **with other team members to ensure efficient workflow in the service department

**Qualifications**:

- ** Previous experience** as a Service Advisor is an asset
- Excellent **customer service and communication skills**:

- ** Knowledge of vehicles** and automotive systems an asset
- Strong **organizational and multitasking abilities**:

- Proficient **c**omputer skills**, including experience with service management software
- Team-oriented with a **positive attitude**:

- Ability to work in a **fast-paced environment**:

- High school diploma or equivalent


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