Aftersales Coordinator

**DESCRIPTION**

We are looking for a motivated and customer service oriented individual to meet the needs of our customers and grow with our company Very interesting compensation with very good social benefits and group RRSP program Composed of a dynamic and passionate team, we are a growing Canadian company. We are currently looking for a Dispatch/After-sales coordinator. By joining our team, you will evolve in an environment that is professional & friendly, driven by a strong team spirit.

Reporting to the director of after-sales service, you will be responsible for the technical and administrative files of the department and will manage the schedule of technicians and contractors.

You will also be responsible for:

- Follow-up and management of startups and training.
- Follow-up of warranty files and litigation with customers and manufacturers.
- Management of market entry reports and approval forms.

You will be in constant interaction with management, with the technical sales department, with the parts department as well as with all our contractors and our engineer customers.

**RESPONSIBILITIES**
- Plan and manage the schedules and calendar for the technicians and/or subcontractors.
- Obtain and provide to the technicians the information and documents necessary for the work to be performed.
- Evaluate and prioritize emergencies.
- Compiling & proof reading start up reports, save all documents in our internal project folder and submit as builds to the end-user(s).
- Perform COST TECH verifications and coordinate with the Project Managers to close the financial file of the projects (hold back for startup).
- In collaboration with the after-sales Director & technical Directors, participate in resolving problematic projects related to aftermarket services.
- Work closely with the After-sales Director to document all the communications, documents, technical information as well as all related fees when it comes to major Problem jobs.
- Work closely with the warranty department for all applied projects that our techs are involved with; and if we need to return to the job site.
- Follow up and stay up to date with all ERP tasks concerning PROBLEM JOBS and STARTUPS.
- When required, quote and invoice support calls or wasted job site time.
- Respond to various questions or requests from internal staff and external customers (internal representatives, technicians, warranty clerk and/or parts department)

**REQUIREMENTS**
- DVS or DCS in building mechanics, an asset or equivalent experience
- Two (2) or more years’ experience in the HVAC field or as a dispatch in a similar sector
- Bilingual (English and French)
- Proficiency in the Microsoft Office suite: Outlook, Excel, Word

**PEOPLE SKILLS**
- Initiative, autonomy, sense of organization
- Resourceful and excellent customer service skills
- Comfortable with computer system
- Attention to detail and excellent organization skills
- Excellent interpersonal and communication skills
- Autonomy and judgment

**TERM OF EMPLOYMENT**
- Full-time week
- 37.5 hours per week
- Flexible hours between 7 a.m. and 6 p.m. to facilitate work-life balance
- Insurance: full medical and dental
- Group RRSP plan with employer contribution
- Ongoing training