Dock Operations Supervisor

4 weeks ago

Toronto, Canada Harbourfront centre Full time

**Application Deadline: April 10, 2023**

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre

Harbourfront Centre Sailing and Powerboating (HCSP), is currently seeking motivated and reliable individuals to join our Sailing and Powerboating department as a **Dock Operations Supervisor**.

**Position Title**: Dock Operations Supervisor

**Department**: Sailing and Powerboating (HCSP)

**Reporting to**: Assistant Manager

**Direct reports**: Marine Customer Service (Dock Staff)

**Hours**: Employees will work from April - October/November on a rotating shift basis of either 8.00am-4.00pm, 11am-7pm or 1pm-9pm (this will rotate from week to week); 5 Days on, 2 Days off.

**Type of Employment**: Seasonal

**Location**: Toronto, ON

**Summary of Function**:
HCSP operates a fleet of sailboats and powerboats for rentals, memberships, corporate events, summer camps, and Sail Canada courses. In order to develop and maintain a positive customer experience, Dock Operations Supervisors are responsible for maintaining a safe fleet service environment.

As part of this role, you are responsible for managing resources effectively, overseeing dock operations, and working with the HCSP Assistant Manager on fleet maintenance. In this role the Dock Operations Supervisor is responsible for managing and supporting the Marine Customer Service Crew (Dock Staff) team, ensuring a safe operating environment, successful customer liaison (check-outs and check-ins), and ensuring effective teamwork. We have seasonal full-time positions available.

**Duties**:

- Daily management of fleet cleanliness and readiness.
- Ensuring that the fleet is effectively and efficiently maintained.
- Effectively communicating fleet status to management, dock and office staff through regular meetings and on an on-going basis.
- Assisting the maintenance team with the organization and management of fleet repairs and fleet requirements, such as fuel and parts.
- Assisting with the opening and closing of operations.
- Provide assistance with Junior Sail Camp preparation and close out activities.
- Establishing a safe operating environment based on safety regulations.
- Ensuring tidiness and cleanliness of facilities.
- Ensuring the safe operation of staff and equipment.
- Ensuring that the on-site physical infrastructure is kept at an acceptable standard.
- Ensuring a safe and positive customer experience.
- Monitoring of customer eligibility for boat usage.
- Assisting the maintenance team with the prioritization of fleet repairs based on resource availability and usage demands.
- Responsible for retrieval of patrons who have difficulty operating their vessels.
- Daily monitoring of weather patterns in compliance with safe boating & company policy
- As weather is paramount to our operations, constant monitoring when on shift is required in compliance with the HCSP Weather Policy. The Dock Operations Supervisor will communicate with the Assistant Manager or Manager any changes in weather as a proactive response to the weather conditions throughout the operational season. This is for the health and safety of our staff and customers and also for the prevention of potential damage to club boats and equipment.

**Requirements**:

- Receptive to changing environments.
- Strong communicator at all levels.
- Able to prioritize workload.
- Can demonstrate initiative and resourcefulness.
- Good at dealing with people.
- Good time management skills.
- Works well in a team environment.
- Able to lead and coordinate a team.
- Working knowledge of boats (both sail and power.)
- PCOC required (training will be provided.)
- Toronto Harbour License required (training will be provided.)
- Small engine maintenance skills are an asset.
- Can motivate oneself and others is considered and asset.
- Enthusiastic and ambitious is a plus.
- Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation. authorizing their ability to work in Canada on a full-time basis.
- Harbourfront Centre recognizes its heightened duty to protect employees from health and safety risks associated with COVID-19. As such, an offer of employment shall be conditional on proof of full vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Apply

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