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Casual Student Care Representative

1 month ago

Edmonton, Canada Norquest College Full time

**COMPETITION NUMBER**:686**

**LEARNER EXPERIENCE**

NorQuesters are difference makers, and we're searching for talented casual staff skilled in covering all casual vacancies: peak periods, vacations, illness leaves, resignations, and special projects.

Are you looking for short-term, administrative work? Would you like the opportunity to demonstrate your abilities in a supportive, team-focused environment? If so, consider joining our Administrative Support Pool

You may take part in a variety of assignments and have the opportunity to work in several different departments providing basic to senior level administrative or customer service-related support.

This competition will provide the division with a qualified pool of casual employees to meet emergent temporary staffing needs on an ongoing or temporary basis for on-campus work.

**KEY RESPONSIBILITIES**
- Provide information on NorQuest programs, procedures and policies.
- Direct learners and College visitors based on their needs.
- Stay up to date on NorQuest service departments and standards to provide clear communication to learners on next steps.
- Book, cancel and reschedule appointments, or queue learners using established software systems.
- Provide administrative assistance to other departments as needed.

**WHAT YOU BRING**
- A post-secondary certificate in Administration or Business.
- 1+ years of administrative experience, preferably within a post-secondary environment.
- We'll consider a combination of education and experience.
- Strong working knowledge of Microsoft Windows and Word; some knowledge of Excel preferred.
- Knowledge or experience in PeopleSoft would be considered an asset.

**WHAT MAKES YOU A DIFFERENCE MAKER?**

As a difference maker you bring:

- Strong communication and customer service skills.
- Comfortability working on a computer with some Outlook and PeopleSoft experience.
- Ability to work well with a team and with our diverse student population both in-person and on the phones - switchboard experience would be helpful.
- Excellent time management and organizational skills
- Must show initiative and be able to excel with mínimal supervision

**SALARY**:$22.33 - $27.98 hourly reflective upon what you bring AKA your education and experience, plus 11.2% in lieu of vacation and holidays. This is a casual position with work required in-person at our downtown Edmonton campus. Applications will be held and used to fill opportunities for the next 3 months.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

**Our Commitment to Equity, Diversity, and Inclusion**:
We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.