Associate, Carrier Relations

6 months ago

Laval, Canada Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
The National Strategic Growth Team (SGT) is looking for an Associate, to support and assist with the engagement of carrier partners using Gallagher’s proprietary SmartMarket platform. As the Associate, you will be a primary resource in facilitating the partnership between internal and external resources with respect to submission, quotes and strategic account support.

Reporting to the SmartMarket Liaison Manager, you will also impact client retention, improving new and renewal business outcomes. In this role you will collaborate with other National Sales & SGT team members on Key Account, Programs and New Business support. It requires a foundational level of insurance industry knowledge and marketing procedures to discuss commercial lines of business in Gallagher’s pipeline.

SmartMarket is a go-to-market platform which improves the placement experience by engaging insurance marketplace competition on our client’s policies. You will support insurers’ utilization of the tool, being primarily responsible for capturing and presenting key data from the platform to Producers, Client Solutions teams and Area Presidents as well as insurer contacts at different levels of their organization. Via the SmartMarket tool, insurers also function as Gallagher’s clients. This role is an outstanding opportunity to influence the success of the platform and the organization’s overall revenue growth.

Work Environment: Hybrid (Agile) - We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office

**Responsibilities**:

- Drive client retention and satisfaction by encouraging and supporting engagement with the SmartMarket tool to provide clients with more competitive risk transfer solutions
- Capture and track information from the platform as input by several insurer contacts
- Transfer data, analyze and run reports via Microsoft Excel files used for tracking platform results
- Communicate (and follow up) carrier appetite tags to Gallagher Producers, Account Management and Branch Leadership across Canada based on SmartMarket contracts
- Coordinate meetings between underwriters and producers to discuss opportunities in the pipeline
- Support platform users to troubleshoot any issues in using the tool
- Conduct training for underwriters and other insurer contacts such as new users or users that require a refresher on the platform
- Actively stay informed on SmartMarket carriers’ strategies and connect them to the appropriate contacts in our organization, ultimately supporting insurer partners in achieving goals that pertain to our organization
- Serve as a national resource for the SmartMarket tool
- Participate in the appropriate product, sales, and procedural trainings to acquire and maintain the knowledge necessary to be effective in the position. Collaborates with US and/or Global SmartMarket teams as necessary
- Work with Liaison Manager, VP Strategic Growth and Chief Markets Officer where applicable to support our carrier relationships in addition to the improvement of our Client Experience documents and all **CORE**360 tools as necessary
- Become a secondary point of expertise on Gallagher Drive to provide Producers and Account Management Teams with client benchmarking analytics
- Stay in sync with AJG Professional Standards Manual and Continuing Education in accordance with statutory requirements
- Carry out other duties as the need arises to promote SGT as a best-in-class National Practice. Working with direct Manager and/or VP, SGT and/or National Sales Leader to support other national initiatives, including but not limited to: proposal creation and review, sales collateral copy write review, national sales campaign data collation, and/or other duties as the need arises

Qualifications:

- University and/or College degree in a related business function or equivalent work experience in a professional setting
- Minimum 2 years of insurance industry experience in any of the following: Broking, Underwriting, Loss Adjusting, Sales, Administrative, or Client Service.
- A foundational understanding of commercial insurance is preferred
- RIBO License (or equivalent) is preferred. A willingness to acquire it within 1st 12 months of the role is required
- CRM and/or CIP designation are considered an asset
- Bilingual (English and French)
- Excellent interpersonal skills and attention to detail, including active listening, verbal and written communication with the ability to communicate effectively across levels of the org

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