Loss Prevention Analyst
6 months ago
Overview:
**Our team at WOW mobile boutique is passionate about providing the best-in-class wireless retail experience** - focusing on excellence in every aspect of our business. We focus on a **personalized** customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an **unbiased** solution as unique as our customers. Our team makes an impact every day by offering quality **advice** to customers across Canada - making WOW mobile boutique Canada’s premiere wireless retailer.
**Responsibilities**:
**Responsibilities**:
- Aid in the development, design and maintenance of Loss Prevention Reporting
- Build investigations using internal/external loss prevention reports
- Document investigation results of actions taken to support fraud trending and reporting
- Recommend new reports used for fraud detection, prevention and reporting activities
- Conduct invoice audits
- Delivering coach backs to the field, based on results from exception based reporting
- Investigate missing cash tills and deposits
- Assisting in maintaining Investigation Log with accurate and timely documentation.
- Responsible for Physical kiosk security elements and vendor relationships
- e. CCTV Cameras, Locks and keys, inventory handling
- Ensure that the Stores comply with all applicable provincial and federal loss prevention regulations
- Manage all store employee alarm and key requests
- Demonstrate proficiency of applicable systems, tools, policies, and procedures
- Provide exceptional service to internal and external customers, ensuring confidentiality
- Assist with other tasks and projects as assigned
- Support operations and sales teams with inventory shrink, or store related inquires
- Communication and collaboration with LP Team and other departments
- Stay up-to-date with reporting and organizational changes
- Ability to work under pressure, work concurrently on multiple requests in different stages, paying close attention to detail, meet inflexible deadlines
**Requirements**:
**Job Requirements**:
- 1-3 years of progressive Loss Prevention experience
- Basic understanding of risk and controls in wireless retail required to prevent fraud and shrink
- Ability to work well in a fast-paced, team-orientated multi-tasking environment
- Strong organizational, written and verbal communication skills
- PC Literate (Microsoft Word, Excel, and Power Point)
- Ability to work a varied work schedule as dictated by the needs of the business
- Ability to use multiple database platforms including CCTV software, RQ POS System, and Exception Based Reporting
- Ability to manage multiple priorities within demanding timeframes
- Ability to work independently on special projects
- Ability to deal with sensitive issues
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
WOW boutique mobile is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.
During the recruitment process, all applicants will be required to provide consent for criminal background checks.
Match Retail is a certified Great Place to Work® in Canada
We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.
At Match Retail, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move... differently.
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