Club Lounge Attendant Casual

3 months ago

St John's, Canada Westmont Hospitality Group Full time

**This Position is for WEEKENDS,** **S**plit Shifts, 6am-10am and then 4pm-8pm Saturday & Sundays.**

The Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure.

We are seeking a qualified Attendant in our Club Floor Lounge. This is CASUAL position. We offer an attractive wage and benefits package as well as an industry leading defined benefit pension program in addition to many travel perks.
- Conduct personal callbacks to all club floor guests upon arrival
- Conduct personalized wake up calls
- To meet and greet all club floor guests;
- Set up and break down the breakfast buffet, evening hors d’oevres and honour bar
- Clear tables in Club Lounge and maintain the overall cleanliness in the lounge kitchen area
- Assist guests with computer, printing and fax needs
- Provide check out service, Saflock Card verification and bill adjustments for guests
- Post charges in Opera as required
- Maintain and report deficiencies in the Club lounge, corridors and guestrooms
- Conduct room inspections and evening warming
- Embrace all opportunities to increase the awareness and use of the Signature Club experience
- Maintain personal profile records of all Club floor “regulars” in Iris system
- Provide Concierge service as needed
- Selling and serving of food and beverage to guests;
- Accountable for balancing daily sales and complying with established cash handling procedures;
- Ensuring stock is adequately maintained (linen, cutlery, etc.)
- To maintain sanitation and hotel standards in outlet;
- To keep stock control of food and liquor consumed in the Lounge;
- To review Registration Card checkouts on a weekly basis;
- Guest Folio Check out, posting Bar charges
- Other duties as assigned by supervisors or managers.

**EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT**:

- Previous hotel experience in similar position an asset; however, Hospitality/Travel & Tourism certificate from a recognized college will be considered;
- Aspects of GSA’s work at Front Office required, including Opera, SafLock
- Positive, enthusiastic, outgoing personality a definite must;
- Demonstrated exceptional guest service skills with a passion to continually anticipate and
Exceed guest expectations
- Bilingual (French), an asset;
- Excellent customer service, interpersonal and communication skills;
- Experience in Opera, IRIS, Mitel 2000 required.
- Must be a responsible, organized individual who can work with minimum supervision;
- Computer and typing skills required
- Previous cash handling experience necessary;
- A working knowledge of MS Word and MS Excel an asset
- Ability to up sell hotel facilities required;
- Must be honest, reliable and dependable;
- Knowledge of all types of beer, liquor and wines required;
- Basic accounting required;
- Must be capable of working in a fast paced environment with ease;
- Must be detail orientated;
- Must be honest, reliable and dependable;
- Must demonstrate behaviour consistent with core values;
- Must have strong knowledge of the City, Newfoundland Historical Sites, special events in the city, etc.;
- Must be in good health and practice good hygiene;
- Must be a team orientated individual with good interactive skills.

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