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Retail Store Manager

1 month ago

Saskatoon, Canada The Wireless Age Full time

About Us

For over 30 years, The Wireless Age has been connecting Saskatchewan. We’re proud to be the largest Saskatchewan-owned and operated SaskTel dealer in the province, with 15 locations spanning 8 communities across the province. From wireless, internet, and TV services to tailored business solutions, we serve both retail and business customers with unmatched passion and expertise. While we may be a local, homegrown company, we are a reputable and recognized solutions-provider at the forefront of an ever-evolving industry.

Our success is powered by the most experienced and tech-savvy team in the province—a dynamic group whose talent, dedication, and expertise set us apart. At the heart of The Wireless Age is a vibrant, collaborative and inclusive culture that values and celebrates employees, fosters teamwork, and champions core values like respect, honesty, flexibility, family, and passion. We take pride in recognizing achievements—big and small—and in creating opportunities for every team member to grow and succeed. We pride ourselves on strong customer service and have been labeled Saskatchewan’s Choice for best cellular dealer 10 years running.

Community involvement is a cornerstone of our company culture. Rooted through our Share the Connection program, we have an ongoing commitment to give back and actively support local causes, programs, and organizations within the communities we operate. We believe in making long lasting impacts in the lives of Saskatchewan residents and encourage every team member to participate in this movement, strengthening the bond between our team and the communities we serve.

At The Wireless Age your individuality and contributions are truly valued. We believe in empowering employees to excel in their current roles and to explore new opportunities beyond them. Your passion and values will be the driving force behind your success, and we will provide the support you need to make a real impact while achieving your goals.

Join us in shaping the future of Saskatchewan, one connection at a time.

Job Summary

We’re excited to announce the opening of our newest location in Saskatoon’s Evergreen neighborhood, located at 1236 Baltzan Boulevard, set to open this January. This expansion reflects our commitment to growth and innovation, and we’re eager to welcome new team members to help lead the way in technology and communication solutions.

As a Store Manager for The Wireless Age, you will oversee all aspects of store operations, including team leadership, customer experience, merchandising, and achieving business results. This role involves actively participating in personal selling to meet both individual and store-wide sales goals. You will develop, direct, and motivate your team to deliver exceptional customer service, drive sales, minimize losses, and ensure the store is impeccably maintained. A commitment to fostering a collaborative and inclusive work environment, while upholding company values and ensuring compliance with policies and procedures, is essential to success in this position.

Key Responsibilities
- Lead, coach, and develop a high-performing team to meet performance and developmental goals.
- Actively participate in customer and team interactions to model exceptional service and achieve business priorities.
- Assist with recruiting, training, and mentoring diverse talent to strengthen team capabilities
- Conduct regular coaching one on one sessions, performance evaluations, and recognition initiatives to foster a supportive environment.
- Create a safe, respectful, and inclusive workplace that encourages collaboration and celebrates differences.
- Develop and execute strategies to achieve or exceed individual and store sales targets and key performance metrics.
- Monitor individual and team performance, analyzing sales reports to identify growth opportunities.
- Actively engage in personal selling to meet personal and store sales goals.
- Drive business priorities and align team efforts with company objectives.
- Ensure the highest level of customer satisfaction by setting and modeling service standards.
- Address and resolve customer inquiries, concerns, and escalations promptly and professionally.
- Empower team members to build lasting customer relationships and drive retention.
- Ensure strict adherence to company policies, procedures, and legal requirements.
- Safeguard company assets, including confidential information, team member data, and inventory.
- Maintain a clean, organized, and safe store environment.
- Oversee accurate merchandising, inventory management, and proper stock levels to align with company standards.
- Stay updated on the latest industry developments, products, and services.
- Train staff on new technology, products, and operational tools as they become available.

**Qualifications**:

- Proven leadership experience in a retail environment, with at least 3 years of experience managing teams and consistently exce