Carleton 360 Specialist
1 week ago
**Duties and Responsibilities**:
Reporting to the Director, IT Strategic Initiatives, the Carleton 360 Specialist works to support the development of solutions for Carleton 360 Enhancements and Reporting. The Carleton 360 Specialist requires highly developed functional knowledge of the core student systems (including Banner and Tribal SITS/SID (Carleton 360) used to support student academic records, audits & retention, affiliated services, and functional processes. The incumbent is responsible for maintaining up-to-date documentation, troubleshooting, and quickly resolving functional process problems within the Carleton 360 environment.
The incumbent participates in the development of Carleton 360 solutions, collects/defines user requirements, tests system functionality, and implements new processes to meet the mission, goals, and objectives of the Academic Departments and the offices within the portfolio of the Associate Vice-President (Enrolment Management). The incumbent provides advice and leads the implementation of system enhancements/changes.
**Qualifications**:
The incumbent must possess the following qualifications:
- Highly developed analytical, problem-solving, and organizational skills
- Highly developed ability to think logically through complex procedural and systems processes.
- Highly developed leadership and team building skills; interpersonal skills; communication, presentation, and consultation skills are required.
- Excellent client service and conflict resolution skills to establish effective liaison and rapport with University staff
- High level of tact and diplomacy
- Interviewing and group workshop skills
- Highly motivated self-starter with proven ability to work with mínimal supervision are all essential to the position.
- Thorough understanding of systems and tools such as Banner, Tribal SITS/SID CRM, and other 3rd party systems that interface with Banner.
- Strong communication and analytical skills to consult with staff across the University to define user requirements, evaluate systems performance and suitability for project needs, and to provide systems-related advice.
- Project management skills to manage system upgrades and changes.
- Training and presentation skills.
- Ability to work independently and with accuracy.
- Team leadership skills.
**Education and Experience**:
The above is normally acquired through the completion of:
- Four-year post-secondary school program or equivalent experience
- Minimum of three years of related experience in an academic records environment
**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.
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