Product Specialist, Investor Relations

2 months ago

Toronto, Canada BentallGreenOak Full time

**Product Specialist, Investor Relations / Investment Management Finance Applications**

**Remote, Canada**

**Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

The Product Specialist is a member of the Product Management Team, as part of the Business Enablement and Innovation Group at BentallGreenOak (BGO).

**What You Will Do**:

- Create buy-in with our global business operations partners for the product vision
- Liaise with internal stakeholders, lead the translation of the product strategy into actionable requirements
- Drive product updates / new feature launches including working with our change management team, executives, and other BEI team members
- Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into executable business requirements.
- Collaborate with third-party vendors and / or internal developers to ensure successful issue resolution or enhancement roll out
- In partnership with the system development team, define and implement integrations and develop documentation / data maps
- Create report specifications and test developed reports prior to roll out to the business
- Key contributors to understanding and communicating enhancements to be achieved as part of upgrades.
- Business process improvement
- Develop and continuously improve operational practices
- In partnership with business system owners, attend vendor demonstrations and user conferences to stay current on system capabilities. Analyze the benefits of new functionality to achieve optimal system use.
- Develop end user relationships and system expertise needed to form strategic partnerships with business teams
- Implement and enforce BGO global data standards
- Support the Data Governance team by executing BGO data standards
- Collaborating with the Sr. Director of Development and System Architecture, maintain master data tables and integration points across BGO systems
- System administration and support
- Partner with Product Manager to administer system and implement controls as needed
- Ensure timely resolution of business issues; scope and prioritize activities based on business impact
- Monitor integration performance; oversee issue resolution when necessary
- Embrace and proactively support BGO’s culture of environmental responsibility and social responsibility
- Special and ad-hoc projects, as assigned

**Who You Are**:

- **Education -** Bachelor’s Degree in related field (Business/Computer Science/Accounting) or equivalent experience
- **Experience -** Two to five years of experience performing product analysis, consulting, or business analysis; Two to five years using or implementing CRM, accounting, business process, property management, or other real estate software.
- **Physical Demands -** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to site and use their hands. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.
- Proven ability to solve difficult business process issues with diplomacy
- Ability to understand data structure and dependencies; ability to document data flows.
- Excellent written and verbal communication skills, including the ability to effectively communicate with technical and non-technical audiences
- Ability to clearly and succinctly document business requirements, create report mockups, and other documentation in support of issue resolution and/or enhancement roll outs
- Ability to interact with diverse functional groups, including technical staff, senior management and third parties
- Strong proficiency with Microsoft Office suite

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