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Service Advisor

4 months ago

Pickering, Canada PICKERING AUTO LAB Full time

Pickering Auto Lab has an immediate requirement for an experienced Service Advisor to join our team in Pickering, ON. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

**What we offer**
- Competitive pay along with a comprehensive bonus plan
- Employee benefits
- Provide opportunities for career growth within our organization
- Employee discounts on products and services
- A leadership team that trains and mentors its staff to ensure success for new team members.

**Responsibilities**
- Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customer informed of the repair progress and communicating the need for additional work when needed
- Staying up to date on technical and performance information on all vehicles serviced by the repair shop
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner

**Qualifications**
- Minimum 1 year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast paced environment, working well under pressure
- Excellent organization and multi-tasking abilities. Detail oriented
- Team player but also able to work independently
- Driver’s license

**Job Types**: Permanent, Full-time

**Salary**: $18.00-$21.50 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person