Host/ Hostess

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

**Job Description**:
**Host/Hostess**

As a Host/Hostess with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

**Rate of Pay**: Starting at $15.74 per hour. Full rate after one year is $16.77 per hour.

**What is in it for you**:

- Subsidized staff accommodation provided on-site for full time status
- Competitive extended benefits package including medical, vision and dental for full time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform (LifeWorks)
- Discounts on food & beverage/spa/golf
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

**What you will be doing**:
Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer a professional, friendly greeting and engaging service
- Follow outlet policies, procedures and service standards
- Coordinate seating and flipping tables
- Understand the Server and Busperson’s tasks in the outlet and provide assistance as required
- Understand shift end reports in the outlet and the POS system
- Escort guests to their tables
- Organize reservations on a daily basis using Open Table reservation system
- Assist guests regarding food and beverage menu items in an informative and helpful way
- Perform opening, cleaning and closing duties
- Have knowledge of all menu items, garnishes, contents and preparation methods
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
- Follow all safety and sanitation policies when handling food and beverage
- Coordinate wait lists and maximize seating arrangements during peak periods
- Other duties as assigned

**Qualifications**:
**Your experience and skills include**:

- Previous guest facing customer service experience required in the last 3 years
- Food and beverage or retail experience.
- Pro Serve certificate required
- Previous Point of Sale System experience an asset
- Open Table experience an asset
- Self‑motivated, with the ability to make effective decisions
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

**Your team and working environment**:

- Fast-paced, upscale, luxury hotel
- Close proximity to Marmot Basin Ski Resort in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections
- Sitting: 0-1 hr/day
- Walking: 6-10 hr/day
- Standing: 6-10 hr/day
- Bending/reaching: 4-6 hr/day
- Pushing/pushing: 4-6 hr/day
- Physical effort: required to life up to 30 lbs
- Environmental stress: busy atmosphere

Additional Information

**Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor? **We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

CWMR-1907