Customer Care Representative

2 weeks ago

Woodstock, Canada Execulink Telecom Inc. Full time

Do you enjoy building long-term relationships with new and existing customers?
If you strive to make every transaction an experience to remember.. this position may be for you
As a Customer Care Store Representative, you are the face of Execulink. You maintain excellent interactions, catering to sales and services needs of new and existing customers through the delivery of an AWESOME service experience in every transaction As a Customer Care Representative you will deliver products and services to our customers, keeping in mind the highest quality standards in all that you do.
**Position details**:

- Part-time, Permanent opportunity
- Regular working hours are Monday to Friday, 10:30am-3:00pm, working up to 25 hours per week
- This is an on-site opportunity, based in our Woodstock sales office
- Some flexibility is required to work outside normal store hours to support any events around the community, as needed

**Primary Responsibilities**:

- Build strong relationships with customers through the delivery of superior customer service and communication to ensure a positive experience
- Convey clear communication and coordination with other departments as required
- Respond to customer inquiries and requests by assisting walk in customers
- Identify sales opportunities and hand off customers to the Growth Sales Representative
- Provide product and service recommendations for new and existing customers in the absence of the Growth sales Representative
- Enter new customer data and update changes to existing accounts in the corporate database
- Display current marketing material in line with branding guidelines
- Maintain the cleanliness and upkeep of the store ensuring it represents the Execulink brand
- Process account payments (credit cards, visa debit cards) in compliance with PCI guidelines and balance cash daily where accepted
- Perform weekly and month end bank deposits
- Conduct store opening and closing procedures: locks, lights, count float, debit machine etc.
- Administer and manage equipment bags for the Outside Technicians and customer pick-ups, exchanges and returns
- Maintain inventory count and assist with quarterly and annual inventory counts
- Order inventory/stock such as hardware, marketing material, office supplies
- Ship hardware

**Education and Qualifications**:

- Demonstrate successful customer service experience
- Ability to live our Mission, Vision and Values
- Demonstrate proficiency in a Windows PC environment, combined with demonstrated keyboarding and data entry abilities
- Valid Class G Driver’s License and access to reliable transportation
- High school diploma or GED; post-secondary level education is preferred

**What we offer**:

- Challenging and rewarding place to work
- Competitive starting rates
- Employee discount plan on Execulink services

Interested in joining our Execulink Team? Learn more about us below
At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Mission, Vision and Values, and are searching for individuals who are excited to contribute and do the same
Execulink Telecom is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Visit our company website at Careers | Execulink® Telecom
Only those selected for an interview will be contacted.
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