Front End Manager

8 months ago

Toronto, Canada Valu-Mart Full time

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At valu-mart, we succeed through collaboration and commitment and set a high bar for ourselves and those around us.

Inspired by food? Committed to excellent service? So are we. At Valu-Mart, we are Food Lovers We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication, collaboration and teamwork is the key to having a successful workplace. We’re looking for talented colleagues who are excited about providing an exceptional shopping experience for customers and delighting them every step of the way Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

**FRONT END MANAGER**

Type - Permanent Full-Time

Location - Yonge St at Lawrence Ave

**What you’ll do**:

- Perform customer service and cashier functions
- Manage all direct reports in the Front End (Cashiers and Personal Shoppers)
- Oversee the efficient running of the cash office (i.e. pick-ups, deposits, cash losses, etc)
- Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)
- Ensure price integrity by assisting in time file data management, price changes and scan log procedures
- Perform store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires)
- Process payroll to ensure employees are paid accurately and on-time
- Maintain and manage benefit and pension administration
- Manage potential loss through buggy management, test orders, refund/override minimization etc.
- Coordinate cashier activities on a daily basis; act as a resource for cashiers; referring complex issues to management; provide input into the performance management process
- Build and lead a diverse team that fosters a workplace of inclusiveness and belonging
- Any other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets a high standard of cleanliness

**What you bring**:

- Demonstrated commitment to superior customer service
- Strong technical knowledge of all front end operations
- Ability to work in a fast-paced sometimes-unpredictable environment
- Problem solving skills including responding to customer complaints and inquires
- Issue management skills (time management; interpersonal skills; conflict management; information gathering skills; team building skills to develop collaborative working relationships)
- Excellent organizational abilities - able to manage multiple priorities
- Strong communication skills including verbal, written and active listening
- Computer skills (PC Applications; Outlook/E-mail, Excel); familiarity with company systems would be an asset
- Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

**Please Note**:
**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Valu-Mart” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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