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Key Holder, Sales Supervisor

1 month ago

Laval, Canada TENDANCES CHAUSSURES Full time

_Pourquoi travailler chez Tendances:_
- Constamment en expansion et en pleine croissance, notre équipe et le développement sont au cœur de nos priorités. Fière entreprise Québécoise, nous croyons sincèrement à la relève interne Nous offrons de nombreuses opportunités de carrière. Nos valeurs: confiance, support, leadership_
- Nous offrons également:_
- _stationnement gratuit_
- _des horaires flexibles_
- _un salaire compétitif et commissions sur les ventes personnelles_
- _intégration encadrée et adaptée selon vos besoins_
- _formation continue_
- _RVER (versement d'épargne retraite volontaire)_
- _rabais sur la marchandise_
- _concours et prix à gagner tout au long de l'année_

**Sous la supervision du gérant(e), le chef d'équipe a la responsabilité d’assurer le bon fonctionnement de la boutique ainsi que l’excellence du service à la clientèle. Remplaçant le gérant(e) lorsqu’absent(e), l’assistant(e) gérant(e) doit par conséquent, contribuer et aider à l’atteinte des objectifs globaux et du maintien des standards de l’entreprise tout en motivant et en développant une équipe dynamique.**

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Tâches et responsabilités:
Ventes
- Coordonner ses actions avec le/la gérant(e) pour assurer la continuité de la bonne marche des opérations durant l’absence de celui-ci.
- Participer à la maximisation du rendement et de la profitabilité de la boutique.
- Accueillir, répondre aux questions et conseiller les clients (caractéristiques techniques, qualité, et matériaux des produits).
- Former les employés sur les meilleures techniques de vente et sur les produits.
- Collaborer à la mise en place des objectifs de vente, s’assurer de les atteindre et de les dépasser.
- Bien communiquer les informations nécessaires afin d’atteindre ces objectifs de vente à toute l’équipe de vente.
- Soutenir le/la gérant(e) dans l’analyse des résultats de vente.
- Aider à gérer de façon efficiente la masse salariale à travers une bonne planification des horaires et des employés performants.
- Être à l’affût de ce que fait la compétition et de l’activité du marché.
- Bâtir une clientèle régulière en publicisant l’image de marque et en développant des contacts dans le domaine du commerce au détail.
- Identifier le type de clientèle, leurs besoins, leurs demandes, etc.

Produits
- Assure une exécution cohérente de la présentation marketing et visuelle de la société.
- Aider à planifier la réception de marchandise et assurer la mise en place du visuel rapidement.
- Connaître la marchandise et les particularités techniques des produits.
- Veiller à ce que les normes visuelles du magasin soient respectées à tout moment en assurant une combinaison et une profondeur adéquates des SKU clés et en identifiant les besoins du magasin en utilisant et en analysant les rapports de vente des fournisseurs et / ou en modifiant la présentation des magasins (présentoirs) et en formulant des recommandations au responsable de district.
- Capacité à créer de l'enthousiasme et à montrer de la passion pour le produit en communiquant aux clients des informations pertinentes sur la condition physique, la mode et les produits.

*

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Ressources Humaines
- Motiver l’équipe : créer un environnement de travail positif à la recherche de l’excellence et développer le sentiment d’appartenance et la fierté de travailler pour l’entreprise.
- Transmettre la vision et la mission de l’entreprise à son équipe.
- Participer aux évaluations de rendement de tout le personnel de son magasin.
- Aider à planifier les horaires de travail, les communiquer aux employés et contrôler les absences et les retards.
- Agir en tant que modèle en tout temps.

Opérations
- Démontre sa capacité à suivre et à veiller à ce que toutes les normes de service à la clientèle de l'entreprise soient systématiquement appliquées.
- Maintenir les contrôles d'inventaire appropriés, faciliter les transactions d'inventaire et les comptages en masse.
- Assurer l'intégrité des prix et la tarification générale des produits et reflète les démarques et les marges actuelles conformément aux directives de l'entreprise.
- S'assure que la marchandise soit archivée, entreposée correctement sur les étagères et affichés dans les 24 heures suivant leur réception, conformément aux normes opérationnelles.
- Tient un registre quotidien des ventes en magasin, de la planification, des dommages, des erreurs, du journal des dépôts, des remises accordées aux employés, des documents relatifs aux opérations journalière.
- S'assure que le magasin est bien entretenu, notamment ; dépoussiérage, vadrouille, fenêtres et entrepôt selon les directives de la compagnie en matière d'entretien ménager.
- Complète la planification quotidienne et assure des discussions relatives à la performance et la productivité global.
- Travaille en respectant les politiques et procédu

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