Home Healthcare Specialist

Boggio Family of Pharmacies is looking for a Full -Time Home Health Care Specialist to join our team in our Fonthill location. The Home Health Care Specialist supports the team by assisting our patients with their home health care needs while providing excellent customer service We are a family run community pharmacy with 6 locations across the Niagara Region - Port Colborne, Niagara Falls, Fonthill, Ridgeway, Welland and Grimsby.

Are YOU a healthcare professional looking to expand your career and help our clients identify their home health care needs? Come join a dynamic team and start your career with Boggios today

**Duties**:

- Greet customers in a friendly and welcoming manner
- Assist customers with their home health care needs including, but not limited to: scooters, lift chairs, walkers, bathroom safety, bracing, ostomy supplies, wound care, etc.;
- Build and maintain relationships with customers and other community members;
- Process government billing options for customers such as WSIB, ODSP, etc.;
- Create quotes when necessary;
- Accurately measure and fit clients for proper equipment or product when necessary;
- Maintain sufficient inventory levels;
- Merchandise inventory appropriately to encourage and promote sales;
- Keep an orderly and organized work environment;
- Provide exceptional customer service in person and over the phone.

**Qualifications**:

- Post-secondary diploma in a relevant program (OTA/PTA, PSW, Nursing, etc.);
- Medical item knowledge;
- Medical billing knowledge an asset;
- Proficiency with computer software programs (Microsoft Office, PharmaClik Rx, etc.);
- Excellent listening and communication skills;
- Excellent customer service;
- Motivated, driven personality with the ability to take initiative;
- Ability to work in more than one of our store locations;
- Ability to work one weekend per month;
- Ability to work independently but also as a team;
- Ability to develop customer relations within the community;
- Ability to navigate changing responsibilities throughout the day;
- Ability to lift 40 lbs;
- Ability to multi-task;
- Ability to work under pressure.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Boggio Family of Pharmacies will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform HR of any accommodation(s) that you may require.

We thank you for your interest; only applicants selected for an interview will be contacted.

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- Weekends as needed

COVID-19 considerations:
Must have first two Covid vaccines

Work Location: In person