Gaming Security Officer

3 weeks ago

Duncan, Canada Chances Cowichan Full time

**Gaming Security Officer**

Come for the job. Stay for the muffins. If you have superior customer service skills and want to join a unique, entertaining industry, we want to talk to you. We offer a great benefits package, clothing allowance, meal discounts, and a a great tip pool. Must be 19+ with high school or equivalent with a BST and a current Serving It Right certificate.

**Responsibilities (includes but is not limited to)**:

- Welcome guests in a personable, professional and entertaining manner while understanding the diversity of players.
- Coordinate with other managers and Surveillance Operators when incidents occur.
- Remain calm and in control when multiple events occur.
- Ability to observe and record incidents accurately.
- Circulate around the slot floor, keep count of the number of patrons.
- Understand and respond to customer inquiries regarding house policies, promotions, and any other product or service offered at Chances Cowichan.
- Immediately see to potential safety hazards and report as necessary to shift manager.
- Act as First Aid Attendant as necessary.
- Undertake other tasks and duties as assigned by the supervisor.
- Comply with the Chances Cowichan dress code and other policies.
- Maintain and clean/sanitize work area.

**Qualifications/Skills**:

- **Current BST required**, GSO certificate preferred, or ability to qualify for GSO within 30 days.
- Exceptional customer service and resolution skills.
- Excellent communication skills and ability to speak courteously in any situation.
- Team player with strong interpersonal skills and able to work with minimum supervision at times.
- Able to stand for long periods of time and walk briskly but safely when needed.
- Basic computer skills for training and report writing.
- Must be able to work within rules and regulations for gaming industry in BC.
- First Aid Certificate will be required.
- Must be 19 years of age or older.
- Must be able to pass a background check.
- _Must be legally able to work in Canada and reside reasonably within commuting distance._

**Job Types**: Full-time, Permanent

**Salary**: $17.10-$20.39 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay
- Tips

Work Location: In person

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