Legal Aid Worker

2 weeks ago

Hamilton, Canada Legal Aid Ontario Full time

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Primary function
This position is responsible for supporting the district office by advancing a client’s legal matter and is responsible for providing client service under the direct supervision of the Manager of District Operations for the Central West District at the Central West District Office located in Hamilton.

**Hom Locations**: Hamilton District Office

**Other Locations**: N/A

**Reporting to**: Manager, District Operations
Key accountabilities
- Liaise with other legal service providers, internal and external, including court-based services, to ensure seamless client service.
- Perform client and certificate management activities, including providing of information to clients relating to legal aid and the courts.
- Assign counsel to Ontario Review Board and Consent and Capacity Board matters for client representation as requested.
- Support LAO’s Panel Management program.
- Support the eligibility review process, including making entitlement decisions based on LAO’s financial eligibility and policy criteria and preparation of resumes for the Eligibility Review Office.
- Review, interrupt and summarize financial statements and tax assessments
- Create systems to manage the volume of work and the ability to compile information for statistical purposes and reporting/analysis.
- Prepare contribution agreements, certificates, forms and general correspondences.
- Review, summarize and respond to client complaints.
- Greet and assist clients and lawyers on the phone and/or in person.
- Provide back-up or vacation relief for other staff.
- Perform other duties as required.

Required skills & experience
- Ability to investigate and complete detailed and difficult financial assessments for self-employed and high risk files.
- Ability to read, understand and summarize individual and business financial statements, tax returns and assessments.
- Well-developed interview and investigative skills.
- Excellent communication and interpersonal skills for dealing with clients, lawyers and other agencies with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made.
- Proven ability to learn and adapt to new or modified policies and procedures.
- Demonstrated commitment to client service and relationship building skills.
- Excellent verbal and written communication and presentation skills.
- Possess significant knowledge of LAO priorities, policies and procedures.
- Intermediate to advanced computer skills, including familiarity and competence with proper maintenance of client data base, computer information databases such as PeopleSoft
- Ability to determine legal and financial eligibility based on LAO eligibility criteria and to generate certificates in accordance with office procedures and standard formats and to submit files and appropriate documentation to area office staff for processing.
- Must have intermediate knowledge of the following Microsoft programs; Word, Excel and PowerPoint

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Equity Statement

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.
Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community. We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

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