Resort Security Officer

6 months ago

Vancouver, Canada Parq Vancouver Full time

**OUR COMPANY**
- Parq Vancouver is Where Vancouver Plays.- Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.- We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.**OVERVIEW**

**Casual, Part-time and Full-time positions available**
- A structured Security Officer role is critical to the success of Parq Vancouver. The Security Officer’s primary role is to provide a safe environment for guests and associates in and around the property by maintaining a visible presence and superior customer service. The Resort Security Officer protects assets and persons in the 2 Marriott hotels (rooms, conference areas, lobbies, exterior) and other resort-specific areas of the property.-
**WHY WORK AT PARQ**
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program

**DUTIES AND RESPONSIBILITIES**
- Provide proactive superior customer service and maintain a friendly, professional demeanor at all times
- Secure entrances including doors, windows, and gates
- Patrol and provide visible security presence throughout the Resort areas (2 hotels, common property, parkade, exterior, conference level, park level, corporate offices)
- Provide physical security and crowd control in and around the Resort areas
- Monitor employee activity to ensure conduct is in compliance with Parq Vancouver and Marriott Policies and Procedures
- Enforce restricted access to non-public and secure areas
- Attend hotel guest rooms for noise complaints and other incidents
- Check guest key cards prior to guests entering hotel elevators
- Provide event security services for conferences and other events on conference and other areas
- Provide security services for professional sports teams, VIP’s and other special guests
- Enforce restricted access to non-public and secure areas
- Execute and assist with Emergency Procedures including fire evacuation and serious incidents
- Report and provide Incident Reports for any suspicious or criminal activity, suspicious persons, or unattended children
- Provide safety escorts for guests and associates as requested
- Assist with medical emergencies
- Write incident reports as required by policy
- Maintain the highest level of discretion and confidentiality
- Maintain working knowledge of company policies and procedures
- Attend on-going job training as directed by management
- Responsible for providing professional and superior customer service in accordance with established company standards (eg. Greeting guests in hotel lobbies, giving directions to guests, etc.)
- Additional duties as assigned by Supervisor or Manager

**QUALIFICATIONS AND EXPERIENCE**
- Above average customer service skills
- 1-2 years demonstrated security experience is preferred, but not required. (Preference will be given to experience in a hotel/resort/hospitality)
- Education in related field of study including law enforcement would be a definite asset
- Training in use of force and tactical communication
- Demonstrated experience intervening and de-escalating conflict situations with non-violent tactics
- Ability to remain professional and perform duties under stressful conditions
- Must have good verbal and written communication skills
- Previous experience in report writing and incident investigation skills

**CERTIFICATES AND/OR LICENSES REQUIREMENTS**
- Valid BST (Basic Security Training) Certificate, or ability to obtain prior to hire
- Must obtain Serving it Right Certification upon hire
- Current certification in first aid Level 1 or 2 is an asset
- Current certification in Advanced Security Training is an asset

**PHYSICAL REQUIREMENTS**
- Able to lift, handle, and transport materials that are over 25lbs
- Work activities involve the entire field of vision - Near and far vision - as well as depth perception and peripheral vision.
- Will be required to stand and walk for extended periods of time while on shift (ability to run as required during an emergency or security situation)
- May be required to work outdoors during all hours and in all weather- We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations_

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