Chatime Ajax

**About us**

Chatime is a leader in the bubble tea industry with over 2500 locations worldwide. The brand's mission is to 'modernize the bubble tea experience through crafted premium tea beverages' as its core product. In Ontario itself, Chatime has over 65 locations and developed a strong following in the market with its innovative products that cater to the taste of Canadians. Our goal as a franchisee is to create this same experience by offering the products with a high level of customer service and consistency day in and out.

**About you**

We are looking for a highly driven and passionate partner to help shape the success of this new Chatime location in Ajax. As an assistant manager, you will be responsible to help set the highest standard and lead the team to fulfill the company's mission of creating quality experiences through the sales of highly customizable drinks with impeccable customer service. You are a people person who thrive both in face-to-face and written interactions with key stakeholders (customers, suppliers and employees) and understand the importance of maintaining strong relationships with each of them to guide the store towards long term sustainable success. You thrive on self-initiative and understand what it takes to build and maintain local brand awareness in this industry.

**Daily Operation**

You will be responsible for the daily operations of the store and ensuring all critical components/staffs are running efficiently and firing on all cylinders through execution of tasks at each position. You will prioritize and learn the Standard Operating Procedures from Chatime Canada for each position yourself and ensure the implementation of the SOP throughout the team at all times. Being committed to the overall success of the store, you will be in charge of the following but not limited to:

- Lead a team of supervisors and associates, motivate and train them to execute their respective tasks at the highest level according to the training manual and SOP.
- Assist in scheduling of staff to fit the targetedbudget and provide support whenever necessary.
- Prioritize and maintain quality assurances in product consistencies and high level of customer service through the SOP.
- Monitor and ensure all directives from Chatime Canada's head office are executed and complied with.
- Ensure and emphasize store cleanliness at all times.
- Daily inventory management.

Our commitment to excellence and success means we are looking for the best talent for this role and you possess the following skills and qualifications:

- Education - Minimum of college diploma.
- Experience in retail food and beverage industry in management role.
- Excel at people management, prioritize customer relationships and excellent written and oral communication skills.
- Understand the importance of organizational skills and attention to details.
- Proficient in computer skills and necessary Microsoft works (or compatible) program.
- Available to work week days, evenings and/or weekends.

**Job Types**: Full-time, Part-time

**Salary**: $18.00 per hour

**Benefits**:

- Extended health care
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

Work Location: One location