Night Auditor

2 weeks ago

Mississauga, Canada Delta Hotels by Marriott Toronto Mississauga Full time

Description:
This is a role for an individual who can stay up all night and work with confidence. A detail oriented person making good decisions in the moment as situations unfold. You will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You will take all incoming phone calls. We are looking for individuals who are enthusiastic, and are passionate about customer service, with strong leadership abilities. Good computer knowledge and a fast learner who can work well under pressure. Rapid solutions to changing situations are your strength.

This position is required to work on weekends and the public holidays.

**RESPONSIBILITIES**:

- Checking guests in and out and ensuring their comfort during their stay. The Welcome will make the difference; ensure customer satisfaction is your key driver and goal.
- Ensure audit controls are in line with company standards and producing the reports
- Good knowledge of on line reservation systems and procedures and upselling
- Responsible for hotel cash and banking
- Tracking of different programs like Loyalty programs, Guest Satisfaction, and inventory of supplies.
- Communication with Team Members within the department and outside
- Able to deal and resolve payment situations at the Front Desk

**CANDIDATE REQUIRMENTS**:

- **Minimum of 1 year experience in Hotel Night Audit role**:

- **Knowledge of Opera a must.**:

- **Advanced knowledge of Excel and Microsoft Office**:

- Weekend availability and flexible working hours
- Strong analytical abilities, detail oriented and able to multitask
- Bachelor’s Degree in Hospitality or Tourism an asset
- Bilingual a plus
- Marriott Brand experience an asset

**Salary**: $22.69 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Night shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Night Audit: 1 year (required)

Work Location: One location

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