Operations Supervisor

7 months ago

Regina, Canada GWL Realty Advisors Full time

**About GWL Realty Advisors**:
GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

We’re looking for an
**Operations Supervisor**: to oversee one of our commercial properties in
**Downtown Regina**: and assist the Management team with additional tasks. This role is responsible for ensuring that our buildings are well presented and operated according to the highest possible standards. To be successful, vision should not only be focused on the day-to-day operations of the property, but also the long-term potential of the portfolio. This role is counted on to establish and maintain strong relationships with tenants, staff, and contractors. It also assists with the implementation of new programs and ensure policies and procedures are followed.

**RESPONSIBILITIES**
**Operations Management**:

- Manage property repair and maintenance operations, including but not limited to building mechanical, electrical and life safety systems.
- Responsible and accountable for daily activities, which includes the repair, maintenance and replacement of the building’s major components and related systems.
- Collaborate with management to ensure property is compliant with the Cority (risk compliance) program
- Oversee the operations of the building automation systems to ensure maximum energy efficiency and occupant comfort.
- Develop, administer and follow-up on preventive maintenance programs for all equipment and the building in general (Angus Preventative Maintenance).
- Ensure life safety and risk management programs are implemented and kept current.
- Perform routine inspections of buildings ensuring the Management team is kept updated on any discrepancies and the remedy
- Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines
- Oversee and monitor customer service levels provided and implements continuous service improvements
- Ensures organizational adherence and accountability to standard operating procedures
- Oversee all health and safety requirements
- Ensure all applicable code and/or regulatory testing and inspections are done on time and documented
- Oversee site security team and administration of the security system

**Reporting + Budgeting**:

- Review and update both technical and operations manuals including but not limited to Fire Plan, Emergency Management Plan, Disaster Plan, Construction Rules and Regulations, Asbestos Management Plan, Energy Management Plan
- Log daily and provide monthly reports on base building operations to the Management team in a prompt fashion
- Establish building service contracts specifications, prepare tenders based on the policies and procedures established, make recommendations, obtain approval, and follow up on execution and performance
- Oversee preparation and ongoing administration of capital project administration, documents, contracts, and related functions
- Assist team with budget preparation and obtaining budget quotes

**Relationship Building**:

- Monitor, mentor, coach Operations staff, ensure adherence to policies and procedures, provide recognition; resolve problems
- Lead by example with providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience
- Liaise with tenants regularly to ensure complete tenant satisfaction and ensure that tenant concerns are promptly addressed.
- Oversee tenant improvement work and obtain proposals and pricing for work

**QUALIFICATIONS**:

- 6+ years of commercial industry experience at multiple properties, including people leadership experience
- Post-secondary education in Engineering (minimum 5th class Power Engineering), Building Sciences, BOMI Designations (SMA/SMT) and/or Trades training (BES Class 1 and 2)
- Solid contract management and computer skills (Outlook, Excel, Word, Office 365, YARDI, ANGUS, Cority and some shared database exposure)
- Knowledge of LEED and BOMA standards, and an environmental focus
- Excellent people leadership abilities and a dedication to continuous improvement
- Approachable, positive demeanor with a hands-on and team-oriented work style
- Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions
- Takes initiative, is proactive in their work, and results-oriented
- Ability to manage and adapt to change
- Must be a resourceful team player, with a strong commitment to customer service and the ability to effectively balance numerous priorities. Able to adapt to shifting priorities
- Strong communication skills with the ability to communicate proficiently in

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